Proven security and safety expert adept in crisis management and emergency response, showcasing exceptional problem-solving and communication skills. Achieved a significant reduction in incident response times by implementing efficient procedures. Expert in surveillance and relationship building, ensuring a secure and welcoming environment for all.
Safety professional with strong background in regulatory compliance, risk assessment, and incident investigation. Known for fostering team collaboration and adapting to changing needs, ensuring workplace safety and operational efficiency. Highly skilled in developing safety protocols, conducting training programs, and implementing corrective actions. Dependable and results-driven, consistently enhancing safety standards and reducing hazards.
Overview
28
28
years of professional experience
Work History
Security Officer
Southern Nazarene University
03.2023 - Current
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle and by foot.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Completed full building and grounds patrols to spot and investigate concerns.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Monitored CCTV cameras and alarm systems for security breaches.
Examined doors, windows and gates to verify security.
Wrote detailed reports of all security breaches and investigations.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Investigated suspicious activities and persons to maintain security of premises.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Safety Manager
First Enterprise Bank
10.2019 - Current
Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
Developed and implemented safety programs.
Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
Developed and executed training programs for employees, improving overall safety awareness and compliance.
Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
Championed a positive safety culture by promoting employee involvement in health and safety initiatives.
Established emergency response plans, ensuring preparedness in the event of a crisis or disaster.
Cultivated strong working relationships with cross-functional teams, facilitating collaborative efforts to maintain a safe and healthy workplace for all employees.
Led cross-functional teams in safety drills, improving preparedness for various emergency scenarios.
Achieved higher level of employee safety awareness through regular training sessions and workshops.
Updated and maintained safety documentation, keeping records accurate for audits and compliance checks.
Collaborated with HR to integrate safety considerations into employee onboarding and continuous education.
Oversee security teams across multiple bank locations.
Developed onboarding protocols for full security team.
Coordinate and oversee work schedules across various sites.
Oversee daily security operations across multiple bank branches.
Led the recruitment interviews for all security team members.
Security Officer
Mid-america Christian University
05.2018 - 02.2023
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle and by foot.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Completed full building and grounds patrols to spot and investigate concerns.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Monitored CCTV cameras and alarm systems for security breaches.
Examined doors, windows and gates to verify security.
Wrote detailed reports of all security breaches and investigations.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Investigated suspicious activities and persons to maintain security of premises.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Intake Representative
Red Rock Behavioral Health
09.2021 - 09.2022
Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
Enhanced customer satisfaction by efficiently processing intake forms.
Facilitated smooth transitions between different stages of care by effectively coordinating necessary steps during the intake process.
Resolved escalated issues with professionalism and empathy, earning trust from both colleagues and clientele alike.
Handled sensitive client situations with compassion while maintaining adherence to organizational policies and procedures.
Monitored and ensured safety in high-risk areas to mitigate threats.
Account Manager
Employee Benefit Advisors, Inc
11.2018 - 10.2019
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Negotiated contract terms with clients, securing favorable agreements for both parties.
Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Streamlined internal processes for better efficiency in account management tasks.
Improved overall team productivity by implementing best practices in organization and time management.
Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Boosted client retention by developing and implementing comprehensive account management strategy.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Kept detailed records of daily activities through online customer database.
Maintained current knowledge of evolving changes in marketplace.
Met existing customers to review current services and expand sales opportunities.
Administration Manager
RK Black
08.2017 - 03.2018
Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
Created comprehensive documentation for legal proceedings.
Filed official court records accurately.
State Trooper
Oklahoma Highway Patrol
02.1997 - 03.2017
Exercised sound judgment under high-pressure situations, making critical decisions that protected lives and property.
Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
Promoted positive image of the department by maintaining a high level of professionalism and integrity in all interactions with the public.
Enforced traffic laws and ordinances through visual observation and radar speed detection.
Enhanced public safety by conducting thorough traffic stops and identifying potential criminal activity.
Conducted detailed investigations, gathering evidence, and interviewing witnesses for successful case resolution.
Supported successful investigations by meticulously collecting, preserving, and documenting evidence in accordance with established procedures.
Improved roadway safety by enforcing traffic laws and promoting safe driving habits within the community.
Identified controlled substances and contraband by conducting comprehensive searches of people and property.
Participated in ongoing training initiatives to maintain peak performance and stay current on law enforcement trends.
Served as a mentor to new recruits, sharing knowledge of department protocols and providing guidance during field training exercises.
Assessed potentially dangerous situations quickly, implementing appropriate actions to mitigate risks while ensuring public safety at all times.
Ensured lawful arrests by adhering strictly to established protocols when detaining suspects.
Testified in court proceedings, presenting accurate facts and evidence to assist in the prosecution of offenders.
Directed suspects on field sobriety tests.
Provided support during special events, ensuring a safe environment for participants and attendees.
Increased community trust through proactive engagement with local residents and businesses.
Developed strong working relationships with other law enforcement agencies for coordinated efforts in crime prevention initiatives.
Patrolled assigned areas to prevent and detect roadway crimes.
Assisted in developing department policies and procedures to ensure alignment with state regulations and best practices.
Utilized advanced technology tools for effective communication, information sharing, and record keeping purposes.
Performed high-speed vehicle pursuits to apprehend criminal suspects.
Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
Drafted daily reports detailing patrol activities, observations and arrests.
Administered security detail for governor and other officials both at their residences and during travel.
Prepared cases for trial and appeared as witness to testify in court.
Collaborated with fellow officers to respond efficiently and effectively to emergency situations.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Monitored traffic violations, issuing citations as necessary.
Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
Provided testimony in court proceedings.
Responded to emergency calls to provide assistance to citizens in need.
Identified, pursued and arrested suspects and perpetrators of criminal acts.
Monitored criminal activity in community to identify suspicious activity.
Checked vehicle equipment for proper functioning prior to use.
Education
Bachelor in Business Management - Business Management
University of Central Oklahoma
Edmond, OK
12-1994
Associate of Business Administration - Business Administration
El Reno Junior College
El Reno, OK
06-1992
Skills
Report writing
Incident reporting
Security guard license
General security
Detail-oriented
Physical fitness
Surveillance
Emergency response
Patrol operations
Complex Problem-solving
Relationship building and management
Threat assessment
Document management
Threat management
Staff management
Crisis management
Personnel screening
Weapons training
Background checks
Arrest procedures
Operations management
Law enforcement background
Criminal law
Firearms expert
Active shooter training
Workplace violence prevention
Emergency evacuation procedures
Security systems
Defensive tactics training
Shift work experience
Surveillance expertise
Premises patrol
Building lockdown coordination
Investigative tools
High level of integrity
Work ethic
Workplace safety
Verbal and written communication
Reliability
Punctuality
Security protocols
Timeline
Security Officer
Southern Nazarene University
03.2023 - Current
Intake Representative
Red Rock Behavioral Health
09.2021 - 09.2022
Safety Manager
First Enterprise Bank
10.2019 - Current
Account Manager
Employee Benefit Advisors, Inc
11.2018 - 10.2019
Security Officer
Mid-america Christian University
05.2018 - 02.2023
Administration Manager
RK Black
08.2017 - 03.2018
State Trooper
Oklahoma Highway Patrol
02.1997 - 03.2017
Bachelor in Business Management - Business Management
University of Central Oklahoma
Associate of Business Administration - Business Administration
El Reno Junior College
Similar Profiles
John JunkersfeldJohn Junkersfeld
Police Officer at Southern Nazarene University PDPolice Officer at Southern Nazarene University PD