Barry Spencer
Verizon Telecom Technical Associate
BROOKLYN,NY
Summary
Resilient Technical Associate with 20+ years operating in demanding internal and external support roles. Applies exceptional technical knowledge and expansive operational experiences. Hungry to continue expanding repertoire of skills and competencies through dedicated application of training and tireless execution of assigned tasks.
Overview
30
30
years of professional experience
Work History
Telecommunications Technical Associate
Verizon
07.2004 - Current
- Performed hardware replacements, instructing end users on operational differences associated with change procedures.
- Provided technological readiness training to reduce support ticket submissions.
- Performed routine preventive maintenance tasks to sustain technological readiness.
- Maintained and deployed standardized software packages for deployment on company systems.
- Collaborated with senior technical staff on larger projects, exceeding required contribution thresholds to project workflow.
- Diagnosed and researched technical faults, escalating support issues when necessary.
- Offered technical guidance on operating systems and platforms such as [Type] and [Type].
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Managed hardware inventory tracking system, monitoring deployed hardware and confirming proper hardware collection after use.
Central Office Technician
Verizon
12.2003 - 07.2004
- Performed testing of installations of telecommunications equipment.
- Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
- Read blueprints and schematics to correctly place equipment.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data and special service applications.
Field Technician
Verizon
02.2003 - 12.2003
- Collaborated with other field technicians to resolve complex technical issues.
- installation & repair tech
- Delivered high-quality work by diligently following standard operating procedures.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Calibrated new and existing equipment for optimal performance.
Central Office Technician
Verizon
03.2001 - 02.2003
- Performed testing of installations of telecommunications equipment.
- Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and special service applications.
Central Office Technician
Bell Atlantic
12.1999 - 03.2001
- Performed testing of installations of telecommunications equipment.
- Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cable Lineman
Bell Atlantic
08.1999 - 12.1999
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
Central Office Technician
Bell Atlantic
04.1997 - 08.1999
- Completed acceptance testing on new equipment.
- Performed testing on installations of telecommunications equipment.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
- Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Field Technician
NYNEX
01.1996 - 04.1997
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Summer Field Technician
NYNEX
05.1995 - 10.1995
- Communicated with customers to provide updates, gather information and resolve wireline phone issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance on installation and repair of wireline phone services.
- Collaborated with other field technicians to resolve complex technical wireline phone issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Utilized safety practices with no complaints or accidents.
- Prepared and submitted reports to document work performed and provide progress updates to management.
Escort Driver
NYNEX
06.1994 - 01.1995
- Loaded needed materials into [Type] vehicles and refreshed supplies when required.
- Cleaned vehicle regularly to maintain professional appearance.
- Secured loads and assembled trailer to safeguard cargo.
- Aided driver with pickup, transportation and delivery of [Type] items.
- Inspected escort vehicle for safety and routine maintenance before leaving base.
Education
Associate of Science - Telecommunications
New York City College of Technology of The City University of New York
Brooklyn, NY05.2008
Skills
- Technical Troubleshooting
- Equipment Testing
- Interpreting Reports
- Equipment Installation
- Workplace Safety
- Professional Communication
- System Design
Timeline
Telecommunications Technical Associate
Verizon
07.2004 - Current
Central Office Technician
Verizon
12.2003 - 07.2004
Field Technician
Verizon
02.2003 - 12.2003
Central Office Technician
Verizon
03.2001 - 02.2003
Central Office Technician
Bell Atlantic
12.1999 - 03.2001
Cable Lineman
Bell Atlantic
08.1999 - 12.1999
Central Office Technician
Bell Atlantic
04.1997 - 08.1999
Field Technician
NYNEX
01.1996 - 04.1997
Summer Field Technician
NYNEX
05.1995 - 10.1995
Escort Driver
NYNEX
06.1994 - 01.1995
Associate of Science - Telecommunications
New York City College of Technology of The City University of New York
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