Barry Ward

Achievements at Nissan

• Optimized resource allocation by conducting regular capacity planning exercises, ensuring maximum utilization of available assets.
• Streamlined IT processes for increased efficiency and reduced downtime through comprehensive system monitoring.
• Developed customized solutions for clients, resulting in improved user experience and satisfaction.
• Led training sessions on new software applications, empowering employees to utilize technology effectively in their daily tasks.
• Manage IT Projects: Responsible for managing IT projects to support the service contracts post vehicle sale1.
• New Systems Development: Developed new systems to support new products within national and international markets, resulting in a 15% increase in earnings1.
• Tableau Reporting System: Developed and implemented a new Tableau reporting system to support markets nationally and internationally, improving reaction time to changing market conditions and increasing market share by 20%1.
• Vendor Interfaces: Implemented new interfaces (API) with vendors to support services and new products, achieving a 5-10% increase in earnings1.achievements
• Convert SDLC Processes: Converted from Waterfall method to Agile method SDLC processes for the group and managed procedures for change control1.
• Facilitate Meetings: Facilitate meetings to provide IT understanding and requirements through user stories in an agile process1.
• Matrix Environment Management: Manages a matrix environment with four analysts to support IT web-based applications, providing leadership, coaching, guidance, training, and development1.
• Support IT Web Applications: Supports all IT web applications and infrastructure1.
• Budget Management: Prepares and manages department budgets, ensuring expenditures are on target1.
• Dealer Support Call Center: Supports VSC dealer support call center and acts as an intermediary to resolve issues between customers and dealers or affiliated organizations1.
• Collaborate with Internal IT: Collaboratively supports the internal IT department to identify and update system deficiencies1.
• Develop Processes and Policies: Develop and manage new processes, policies, and procedures to ensure customer satisfaction with extended service contract-related products and services1.
• Manage IT Needs and Reporting: Manages IT needs and reporting requests with host systems, PCRS, and Tableau1.
• Vendor Relations: Manages relations with third-party representation vendors such as PCMI, Carfax, Agero, and others1.
• Monitor Performance: Monitors compensating plan, general activities, and overall performance within the department and systems1.
• Vendor Collaboration: Collaborates with vendors to provide business-related support to VSC program
• Support Direct Sales Channel: Provide requirements and support development of the Direct Sales Channel for markets in US, CANADA, AND Brazil

• Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
• Enhanced team collaboration, introducing tools that facilitated better communication and project tracking.
• Leveraged automation tools to streamline manual tasks, increasing staff efficiency and reducing errors in critical business processes.
• Championed change management initiatives during major software transitions, effectively managing stakeholder expectations while minimizing disruptions to daily operations.
• Enhanced and supported consumer-facing and inter-operational web applications in a service center environment.
• Provided consultant services across the corporation.
• Defined systems scope and objectives through research and fact-finding, understanding business industry systems requirements.
• Developed or modified procedures to solve problems considering computer equipment capacity, limitations, operating time, and desired results within multiple domains.
• Analyzed business and user needs, documented requirements (BRD and FRD), and translated them into proper system, functional, or operational requirement specifications or high-level technical designs.
• Understood the SDLC process and performed project scoping, planning, complex business and data analysis, requirement gathering and documentation, specifications, use cases, and workflow diagrams.
• Designed conversion and interface, generated test cases (Unit, System Integration, User Acceptance), and executed tests.
• Acted as a liaison among business units, technology teams, and support teams.
• Defined, developed, and implemented quality assurance practices and procedures, test plans, test cases, and other AQ assessments.
• Led teams or taskforce and served as project manager through the full SDLC process.
• Monitored web application operational performance through standard SQL Reports.
• Wrote and executed queries for investigating application performance and change management.
• Managed project duties in Team Foundation Server (TFS) routine, enhancements, and projects.

Achievements

• Improved Cigna customer enrollment application, enhancing efficiency and updating changes to support a 5-star rating, resulting in a 15% increase in enrollment times.
• Added new rules to the enrollment application, including geo address verification, improving efficiency by 5%.

• Gathered and documented end-user requirements within waterfall and agile methodologies for web applications1.
• Utilized UML, wireframes, domain modeling, use case development, activity diagrams, and requirements management tools to clearly define requirements1.
• Successfully completed over 15 projects, performing individual work and collaborating on innovative teams ranging from 4 to 25 highly skilled cross-functional team members2.
• Mentored Business Analysts to improve knowledge and efficiency2.
• Delivered short frequency and testing to meet project specifications2.
• Understood security infrastructure such as SSO streaming, data gap analysis, and agile methodology2.
• Developed systems requirements for processes including reporting, clinical information systems, and data intake2.
• Completed several projects involving EDI data such as 270/271 and 835 transactions2.
• Provided project management skills to ensure on-time delivery and meeting expectations regarding ROI3.
• Achievements at Healthways
• Successfully mentored Business Analysts, improving their knowledge and efficiency2.
• Completed over 15 projects, collaborating with cross-functional teams2.
• Developed systems requirements for various processes, including reporting and clinical information systems2.

• Partnered with sales teams to analyze product pricing structures, leading to more competitive offerings that drove revenue growth.
• Enhanced decision-making capabilities by providing clear, concise reports on key performance indicators and financial trends.
• Improved financial forecasting accuracy by conducting detailed business analysis and implementing strategic recommendations.
• Increased profitability through the identification and elimination of inefficiencies within company processes, applying Lean Six Sigma methodologies.
• Developed and implemented executive dashboards from developed models for reporting shared services financial and operational efficiencies.
• Coordinated full discovery for retail lockbox operations, wholesale lockbox operations, e-payment operations, and merchant card services operations4.
• Developed operational procedures and P/L statements for each operation segment.
• Tracked costs and P/L statement information through COGNOS to validate and recommend improvements.
• Reviewed financial results to provide analysis supporting corrections and opportunities to improve financial results.
• Developed business models to explain business processes.
• Achievements at Emdeon

Achievements at Ford Motor Credit Company

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.