Barry Wright
Apopka,FL
Summary
Dynamic Specialist Disputes/Fraud with over 2 years of experience in dispute resolution and fraud prevention within the banking sector. Proven track record as a top performer, recognized for excellence in customer service. Successfully contributed to the formation of a new department aimed at high-velocity cardholders, enhancing payment reallocation processes. Bringing strong skills in managing fraud disputes, Barry aims to leverage expertise to drive exceptional results and ensure client satisfaction.
Overview
13
13
years of professional experience
Work History
Special Services Group
Synchrony Bank
Altamonte Springs
05.2023 - Current
- Facilitated dispute resolution for fraud-related issues and optimized payment reallocations for cardholders towards deferred interest promotions
- Pioneered the establishment of a new department aimed at servicing high-velocity cardholders to effectively resolve multiple recalls
- Achieved recognition as a top performer in the Voices of the Customer initiative
Customer Service Representative
Synchrony Bank
Altamonte Springs
09.2021 - 04.2023
- Provided service and support for credit card products including PayPal, PayPal MasterCard, eBay MasterCard, Venmo, and PayPal Smart Connect
- Managed disputes and ensured timely allocation of payments to deferred interest promotions while updating cardholder information
- Recognized as a top performer in the Voices of the Customer initiative
Business Development Manager
Yellowcase Digital Imaging Services
Dallas
10.2012 - 07.2021
- Negotiated service contracts encompassing color calibration, color management, and Caldera Rip Software training
- Represented print software solutions at market trade shows alongside channel partners, effectively engaging prospective clients
- Maintained and nurtured client relationships, delivering exceptional customer service to enhance satisfaction and retention
Education
Certificate - MBA
Rollins College
Winter Park, FL03.2009
AS - Business Administration
Plus Gray College
Portland, ME05.1974
Skills
- Dispute Resolution
- Fraud Disputes
- Payments
- Reallocation of Cardholders payments to Deferred Interest Promotions
- Contract Negotiation
- CRM Software
- Inside Sales
- Salesforce
- Business Development
- Product Development
- Forecasting
- Sales Management
- Account Management
- Outside Sales
- Project Management
- Branding
- Pricing
- Recruiting
- Cold Calling
- Presentation Skills
- Sales Relationship Management
- Merchandising Management
- Planograms
- Research
- B2B Sales
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Time management abilities
- Professionalism
Timeline
Special Services Group
Synchrony Bank
05.2023 - Current
Customer Service Representative
Synchrony Bank
09.2021 - 04.2023
Business Development Manager
Yellowcase Digital Imaging Services
10.2012 - 07.2021
Certificate - MBA
Rollins College
AS - Business Administration
Plus Gray College