BARRY CHAN
Albany,CA
Summary
Accomplished professional with over 15 years of expertise in omni-channel retail and e-commerce business development, specializing in strategic account management and partnership cultivation. Recognized for exemplary performance in nurturing key accounts, including Walmart, NYC channels, Target, Amazon and distribution, resulting in sustained revenue growth and client satisfaction. Awarded as a '40 under 40' honoree for exceptional proficiency in customer service and strategic planning. Proficient in all aspects of account management, from inventory and demand planning to go-to-market strategies and channel product portfolio management. Adept at leveraging in-depth knowledge of supply chain dynamics to drive successful outcomes. Dynamic Account Manager known for building enduring partnerships, retaining key clientele, and maximizing profit channels. Strong leadership skills evidenced in expanding professional networks, influencing decision-makers, and leading collaborative teams to achieve overarching business objectives.
Overview
19
19
years of professional experience
Work History
Account Manager
MSI Computer Corp
07.2023 - Current
- Ensured compliance with PC industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular forecast reviews with stakeholders, ensuring alignment between expectations and actual results.
- Collaborated with cross-functional teams such as Intel and AMD to identify opportunities for process improvement and increased efficiency.
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Developed account planning strategies, sales opportunities and accounts with growth potential.
Business Development Manager (Microsoft Retail)
D&H DISTRIBUTING
09.2019 - 02.2023
- Manage Microsoft key accounts through distribution channel to build long term relationships, maximizing Microsoft business, defining strategy, vision, product launches, while focusing on the full Microsoft product line (Surface, PCA, Office and Xbox)
- Thrive on creating successful events with customers and building new categories for our retail partners such as NATMs, Conns, Adorama, B&H
- Drive sales with Surface, PC Accessories, Windows, and Xbox devices via strategic forecast, cross categories promotion, custom channel marketing program and New product launches
- Manage National promotion activities and Marketing Investment programs with partners through distribution
- Managing senior level relationships.
Key Account Sales Manager (Walmart)
D&H DISTRIBUTING
10.2016 - 02.2023
- Responsible for key omnichannel retail and e-commerce accounts in the West & Mid-West region such as Walmart.com & Walmart Store
- Develop new business opportunities and fulfill myriad consumer needs to open new markets for various e-commerce retail partner channels
- Managed and set the record for largest computer units sell-through by Walmart drop ship partner with over 250K units sold over the holiday season
- Awarded with D&H Varsity Club - Top Consumer Field Rep 2019
- Strategically utilizing Walmart's portal tool to offset logistical challenges
- Ensuring no sale promotion time lost during peak season maximizing sell-through
- Suggesting bundling and retail package modification options; opening doors for vendors and Walmart to offer SKUs with logistical and low ASP challenges
- Collaborated and developed go-to-market plans with Walmart for over 30 categories (10,000+ SKU assortment)
- Oversee business development in sales, merchandising, marketing, and promotional programs to increase industry recognition of brands at Walmart
- Manage drop-ship distribution services, including inventory forecasting, item setup/ content management through Walmart Item 360 Portal, SKU status management on Supplier portal, custom reporting and Co-op approval on Retail Link
- Strategic advisors on special/ holiday deals, manage end-to-end operations from item import, set-up, site merchandising, sell-through, to reverse logistics
- Daily communication with Category Managers ensuring promotion and suggested price main correct on-site
- Participate in projects with Marketing groups such as Walmart Connect & Teikametrics to share insight of on inventory and sales status to maximize profitability and ROI
- Utilizing 3rd Party technology, to create offers on Walmart.com Marketplace for multiple brands and closeout items.
Sales Account Manager - Retail/eCommerce Division
WINTEC INDUSTRIES
07.2010 - 10.2016
- Responsible for developing key account relationships with WalMart.com, Amazon & Tiger Direct
- Identifies suitable product lines with a close eye on innovative product placement and developing new business opportunities, ensuring on-time delivery and considering major P&L metrics for a broad assortment of product across multiple teams within each account platform
- Manages direct reports, Merchandising Assistants, within the retailers who provide contractual, onsite assistance, ensuring mission critical objectives and escalations are quickly and effectively accomplished
- Responsible for product portfolios totaling 10,000+ items, controlling inventory levels and use both in-house and account portal tools to assess and maintain profit margins
- Sourced inline market trend products, brokered profitable deals between buyers and sourcing agents, delivering cost savings & higher margins
- Created new promotions programs from inception through placement in the account' merchandising strategies meeting critical timeline considerations throughout the annual retail cycle.
Account Manager
VANTEC THERMAL TECHNOLOGIES
05.2008 - 07.2010
- Managed key account relationships with major U.S
- Distributors, box retailers and e-Commerce activities.
Realtor
INTERO REAL ESTATE SERVICE
05.2005 - 04.2008
- Provided customer consultations and real estate transaction services.
Education
San Jose State University
San Jose, CASkills
- Account Management
- Customer Service
- Relationship Building
- Strategic Planning
- Demand forecasting
- Data Analytics
- Competitive Analysis
- Teamwork and Collaboration
Key To Success
- Focus - deeply understand of the goals, key drivers and needs of all parties including brands, channel partners, and end customers
- Decide & do - never wait to act while balancing brands, channel partners, and customers priorities
- Great Communicator - stay on point, writes and specks for impact, ensure messages are delivered, received, and understood.
- Good Negotiator - looks for win/win in every situation for every involved parties.
- Problem Solver - hustles to find solutions; known as the customer's partner who resolves opportunities and get the job done
- Responsible - take responsibility for own actions and outcomes; is accountable to others
References
- Fred Eddy, 630-240-5983
- Kevin Yip, 510-813-8131
- Paul Friday, 408-373-3912
- Lynda Luu, 408-373-3912
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Account Manager
MSI Computer Corp
07.2023 - Current
Business Development Manager (Microsoft Retail)
D&H DISTRIBUTING
09.2019 - 02.2023
Key Account Sales Manager (Walmart)
D&H DISTRIBUTING
10.2016 - 02.2023
Sales Account Manager - Retail/eCommerce Division
WINTEC INDUSTRIES
07.2010 - 10.2016
Account Manager
VANTEC THERMAL TECHNOLOGIES
05.2008 - 07.2010
Realtor
INTERO REAL ESTATE SERVICE
05.2005 - 04.2008
San Jose State University
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