Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BARSHA SHERCHAN

BARSHA SHERCHAN

Nashville,TN

Summary

I am very dedicated and customer - focused individual with a strong desire to excel in the aviation industry as cabin crew member. with the background in hospitality, My attention to excel in managing diverse customer need, maintaining professional yet friendly attitude and adapting seamlessly to change environment, all the skills allow me to have the good performer in the teamwork.

Overview

6
6
years of professional experience

Work History

Hostess

Sonesta Hotels
Nashville, TN
08.2023 - Current
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Received and recorded patrons' dining reservations.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Greeted guests warmly upon arrival, seating them promptly.

Barista

Sonesta Hotels
Nashville, TN
08.2023 - Current
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Described menu items to customers and suggested appealing products.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Server Assistant

sanchon
Seoul , South Korea
10.2017 - 01.2022
  • Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
  • Provided excellent customer service to ensure a pleasant dining experience for all patrons.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Participated in weekly meetings with management team to discuss operational goals.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Bachelor - Tourism And Hospitality

Woosong University
Daejeon, South Korea
08-2022

Internship -

Sonesta Nashville Airport Hotel
Nashville, TN

Skills

  • Customer Service
  • Guest Engagement
  • Positive and Professional
  • Complaint Handling
  • Gameplay Management
  • Stress Tolerance
  • Good Sportsmanship Abilities

Languages

Nepali
Native/ Bilingual
English
Full Professional
Hindi
Full Professional
korean
Limited

Timeline

Hostess

Sonesta Hotels
08.2023 - Current

Barista

Sonesta Hotels
08.2023 - Current

Server Assistant

sanchon
10.2017 - 01.2022

Bachelor - Tourism And Hospitality

Woosong University

Internship -

Sonesta Nashville Airport Hotel

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BARSHA SHERCHAN