Bart Boyer
Allendale
Summary
Dynamic customer service supervisor at Kent Rubber Supply Company with expertise in order management and training coordination. Proven ability to enhance customer loyalty and ensure safety compliance. Skilled in critical thinking and effective communication, driving operational excellence and fostering a collaborative team environment. Committed to delivering high-quality service and solutions.
Overview
32
32
years of professional experience
Work History
Supervisor, Customer Services
Kent Rubber Supply Company
Grand Rapids
06.2011 - 06.2025
- Oversees customer service calls, coordinates customer orders, delivery and charges.
- Keeps track of backed up supplies, extended ordering times and repeat customers.
- Makes sure all customer associates take care of their customers on hand stock and creates a strong and loyal bond with every customer to assure the best service possible for returning orders.
Safety and Quality training Coordinator
Kent Rubber Supply Company
Grand Rapids
01.2020 - 01.2025
- Coordinated and scheduled first aid and emergency training, Hi-Lo training and all other compliance training required for entire staff.
- Ensure all positions have coverage during staff training.
- Communicate with entire company via email and calendar all important events, training and time sensitive information.
Hose Fabricator
Kent Rubber Supply Company
Grand Rapids
01.2011 - 01.2023
- Create and input walk in orders at the service counter and by phone.
- Critical thinking to fabricate obsolete and hard to find hoses.
- Complete customer specialty orders.
- Safety check on specialty products like conductivity checks and pressure tests.
- Help customers find new ways to transfer their product.
- Certify hoses needed on USCG ships.
- I am cross trained in all areas and able to train new employees.
- Keep my area clean by putting stock away.
- Conduct the inventory prep and count every year.
Delivery Driver
Kent Rubber Supply Company
Grand Rapids
01.2011 - 01.2015
- Independently drove a GPS enabled box truck to deliver local customers orders.
- Monitored customer inventory levels to ensure they were well stocked.
- Check in and ready product for UPS/USPS and FedEx for both local and nationwide orders.
Temporary/Seasonal Worker
Perfect Staffing Solutions
Byron Center
02.2009 - 06.2009
- Worked as a maintenance technician for a factory during their seasonal needs.
Machine Setup/Technician
Display Pack
Grand Rapids
08.2007 - 01.2009
- Calibrated machines to maintain required productivity.
- Monitored machinery in operation to identify concerns and make corrections.
- Supported machine operators in setup and operations of production equipment resulting in efficient runs.
Process Technician
Source One Inc.
Holland
05.2006 - 04.2007
- This position required me to interface with the engineer and maintenance crew to identify and solve problems.
- I was also expected to trouble shoot in the moment issues and reset the machines back to operational status.
- I would ensure the press was functioning properly during injection set up for the operators.
- I would also create the programs for the machines.
Process Technician
Johnson Controls
Holland
01.2000 - 01.2006
- Perform mold changes and sample runs.
- Assist with setup and maintenance of equipment.
- Responsible for working in compliance to all quality standards.
- Eliminate production of defective parts and products.
- Preform equipment troubleshooting, minor repairs and quality checks.
- Pull molds for service.
Machine Operator
Steel Case
Grand Rapids
09.1997 - 10.1998
- At Steel Case I began by building office panels and quickly moved to the chair plant and began injection molding.
- I monitored machinery in production and identified any concerns with the product to minimize wasted material.
- I made sure to follow all protocols and polices to ensure a safe work environment.
Hi-Lo Driver
MacDonald Industries
Grand Rapids
10.1996 - 09.1997
- Operate Hi-Lo loading and unloading trucks.
- Delivered product to assembly lines for the machine operators.
- Stock assembly line with various part to keep production flowing.
- Followed set safety procedures to ensure the safety of myself and others.
Concession Sales
Showcase Cinema
Grand Rapids
05.1996 - 10.1996
- I would greet guests, operate refreshments stands before, during and after movie times, assemble orders, take cash and accurately make change.
- Maintain a sanitary work area.
- Use excellent communications and sale skills to up sale items to customers.
Fuel Pump Attendant
Midjims Convenience Store
Sault Ste. Marie
01.1994 - 01.1996
- I greeted customers and maintained a positive and friendly attitude while tending outdoor fuel pumps taking payments and personally filling each customers car with the requested amount of fuel.
- Between customers I would stock shelves and maintain a safe, clean environment for the customers entering the building.
Prep and Grill Cook
McDonald’s
Sault Ste. Marie
01.1993 - 01.1994
- While working as a line cook, I strived to maintain high standards during high-volume and fast paced operations.
- I communicated clearly with other staff and management and followed procedures for safe food preparations and presentation.
- After scheduled duties where complete I took initiative to find extra tasks to support my team.
Education
Full time college student -
Grand Rapids Community College
Grand Rapids, MI01.2011
Skills
- Customer service
- Order management
- Training coordination
- Safety compliance
- Quality assurance
- Inventory management
- Warehouse operations
- Delivery driving
- First aid and CPR
- Hi-Lo forklift license
- Injection molding expertise
- Robotics operation
- Effective communication
- Critical thinking
- Time management
- Team leadership
Timeline
Safety and Quality training Coordinator
Kent Rubber Supply Company
01.2020 - 01.2025
Supervisor, Customer Services
Kent Rubber Supply Company
06.2011 - 06.2025
Hose Fabricator
Kent Rubber Supply Company
01.2011 - 01.2023
Delivery Driver
Kent Rubber Supply Company
01.2011 - 01.2015
Temporary/Seasonal Worker
Perfect Staffing Solutions
02.2009 - 06.2009
Machine Setup/Technician
Display Pack
08.2007 - 01.2009
Process Technician
Source One Inc.
05.2006 - 04.2007
Process Technician
Johnson Controls
01.2000 - 01.2006
Machine Operator
Steel Case
09.1997 - 10.1998
Hi-Lo Driver
MacDonald Industries
10.1996 - 09.1997
Concession Sales
Showcase Cinema
05.1996 - 10.1996
Fuel Pump Attendant
Midjims Convenience Store
01.1994 - 01.1996
Prep and Grill Cook
McDonald’s
01.1993 - 01.1994
Full time college student -
Grand Rapids Community College