Bart Brodacki
Cuyahoga Falls,OH
Summary
Performance-oriented professional with 14 years of experience in operations, project and data management. Dedicated team player, focused on organizational profitability and total customer satisfaction. Effective in relationship management, cross-functional team leadership and business development.
Overview
15
15
years of professional experience
Work History
Delivery Operations Manager
North Trail RV Center
08.2017 - Current
- Enhance delivery efficiency by streamlining operations and implementing process improvements.
- Collaborating with sales teams to ensure seamless order fulfillment and meet client expectations.
- Creating detailed reports on team performance metrics that informed future strategy adjustments.
- Maintaining open lines of communication between sales and service to optimize financial decisions based on customer needs
- Leveraging available technology tools such as DMS software to further enhance operational effectiveness within the department.
- Training new hires on company procedures, policies, and best practices for delivery operations success.
- Managing resources effectively to avoid unnecessary delivery delays.
- Supervising delivery staff and general productivity.
- Fielding customer questions and complaints and rectified issues.
- Training and guiding team members to maintain high productivity and performance metrics.
- Negotiating price and service with customers and vendors to decrease expenses and increase profit.
- Supporting delivery pipeline resulting in $950 million worth of annual retail sales; responsible for driving $500K in parts store revenue per year
Operations Manager
GKB, LLC (Stone Surface Solutions)
11.2009 - 07.2017
- Executed business plan for start-up with minimal capital; grew venture from small garage-style operation into a large scale
$8 million per year commercial enterprise. - Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Analyzed and reported on key performance metrics to to President.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Main point of contact with all outside business partners; negotiated contracts and long-term deals
Education
Bachelor of Arts -
Montclair State University
Montclair, NJ08.2003
Skills
- Excellent computer skills including Microsoft Office and CRM
- Effective time management skills with the ability to independently prioritize workload
- Ability to evaluate the quality of data
- Strong problem solving and analytical skills
- Capacity to start, build and maintain relationships
- Tackle ad-hoc projects with great detail
Timeline
Delivery Operations Manager
North Trail RV Center
08.2017 - Current
Operations Manager
GKB, LLC (Stone Surface Solutions)
11.2009 - 07.2017
Bachelor of Arts -
Montclair State University
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