Bart DeJongh

• Met with customers to discuss service needs and develop effective and practical solutions.
• Met with customers to discuss service needs and offer available solutions.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Monitored service staff performance and provided feedback for improvement.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Developed department processes and procedures to boost customer satisfaction.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Increased technician productivity by 20 percent
• Developed and maintained relationships with customers, vendors, and suppliers.
• Monitored service performance metrics to identify areas of improvement.
• Resolved customer complaints in a timely manner.
• Managed service staff to ensure customer satisfaction and compliance with company policies.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Met with customers to discuss service needs and offer available solutions.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Analyzed service reports to identify areas of improvement.
• Implemented strategies to increase customer service satisfaction ratings.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Increased Gross Profit by 85 percent in three years
• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Monitored service performance metrics to identify areas of improvement.

Diagnose and repair customer vehicles in a high volume shop. Dispatch and distribute the complete workload. Help customers to understand and maintain their vehicle. Maintain shop equipment

Diagnose and repair customer vehicles. Prepare and inspect new and used cars. Dispatch work and oversee a crew of 20 technicians. Maintain and repaired shop equipment. Set up customer clinics

Diagnose and repair vehicles. These were my training years as a technician