Bart Hero

• General understanding of solar electric system requirements and residential electrical equipment
• Effective technical communicator, ability to clearly convey detailed information to multiple stakeholders
• Worked well in a team setting, providing support and guidance
• Applied effective time management techniques to project management
• Used critical thinking to break down problems, evaluate solutions and make decisions

• Supported End use customers and Dealers for over 300 products to more than 200 dealers
• Managed warranties, returns, and repair schedule for all dealers and end consumer customers
• Processed Return authorizations, credit memos and invoices

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• Developed strategic relationships with new and existing customers by learning preferences and managing regular communications.
• Determined needs, delivered solutions and overcame objections through consultative selling skills.
• Set up new accounts, established customer credit and set up payment methods.

• Sales order and data management for dealers and end consumer customers
• Managed order tracking, returns, credit memos or post sales issues for national accounts Backcountry.com, and Experticity
• Identified issues, analyzed information and provided solutions

• Managed company's largest national account with sales in excess of $20 million
• In charge of all Purchase orders, invoicing, returns, and seasonal item set up
• Analyzed future orders to help forecast operational workloads and inventory needs
• Applied effective time management techniques to meet tight deadlines