Operations leader with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Overview
19
19
years of professional experience
1
1
Certification
Work History
District Manager
Braum's Ice Cream & Burger Restaurant
01.2019 - Current
Manage a $21M district of 7 stores in the DFW area, leading >350 employees providing exemplary customer experience
Analyze KPIs and other metrics to measure success, identify opportunities, and design process improvements to achieve company objectives
Coach managers on resolving internal conflicts and addressing customer concerns and questions, mitigating risk and ensuring satisfaction
Monitor and coordinate appropriate staffing levels, ensuring adequate levels of support
Maintain sufficient stock and inventory
Demonstrate customer service principles to all team members
Key projects & accomplishments include:
District Top 10 in shrink, labor, growth, and upselling
Lead successful opening of brand new store in Double Oak, Tx
Took over ownership of a troubled location, slashing customer complaints and refunds by 50%
Focusing on employee engagement and development, guide and mentor the management team, as well as develop and nurture successors, strengthening retention
Project managed a successful store remodel and reopening on time and within budget
Director of Operations
Banana Café, The Café, Moondog Café & Bakery
01.2014 - 01.2019
Owned the day-to-day operations and long-range planning of 3 successful restaurants with yearly net sales of $8.5M
Managed and mentored 70+ employees, hiring, training, and retaining customer service and kitchen staff
Proactively managed P&L and monthly inventories, ensuring profitability
Developed and nurtured strong customer relationships, providing exceptional, memorable service
Key projects & accomplishments include:
Achieved the best net profit in 25 years
Ideated and implemented new menu ideas that drove profitability
Streamlined BOH and FOH schedules, controlling labor costs
Efficiently organized servers, breaking 600 covers between 8am and 3pm
Significantly improved quality of service
Performed exemplary vendor management, negotiating favorable contract terms with suppliers to minimize food & beverage costs
Within 6 months of managing Moondog's operations, the location skyrocketed to 2nd place on TripAdvisor
Achieved monthly net sales of >$300K
Selected 'Best New Restaurant in Key West.'
Following Hurricane Irma, successfully reopened restaurant within 2 weeks despite limited resources
At Moondog, designed and built a new bar, bakery, and kitchen area, including POS and CCTV
Oversaw updates to kitchen equipment at both Banana Café and The Café, resolving all maintenance issues
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Mentored and coached team members to foster productive and engaging work environment.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Defined, implemented, and revised operational policies and guidelines.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Manager - Food & Beverage
Island House
01.2006 - 01.2014
Company Overview: Island House Resort is an award-winning resort, providing room accommodations, events, and a bar & café
Directed all activities within the Food & Beverage department, including sales, purchasing, development, and human resources
Collaborated with the owner and General Manager to design and execute effective marketing strategies
Key projects & accomplishments include:
Designed, launched, and optimized 24-hour bar and restaurant operations
Provided new menu insights to leadership to accommodate higher customer volumes
Participated in regional food shows, enhancing management skillset and boosting brand awareness
Successfully attained stable annual sales increase with a minimum cost increase at 5%
Island House Resort is an award-winning resort, providing room accommodations, events, and a bar & café
Education
Public Relations and Economic Journalism -
The Poznań University of Economics And Business
Skills
Driving productivity
Streamlining workflows and processes
Operations management
Managing time-sensitive priorities
Goal setting and performance metrics
Leadership skills
Recruiting and hiring
Strategic planning
Customer service
Training and coaching
Certification
ServSafe Certified: Food & Beverage Manager
TABC
Personal Information
Total Experience: 10+ Years of Experience
Title: Operations Leader
Timeline
District Manager
Braum's Ice Cream & Burger Restaurant
01.2019 - Current
Director of Operations
Banana Café, The Café, Moondog Café & Bakery
01.2014 - 01.2019
Manager - Food & Beverage
Island House
01.2006 - 01.2014
ServSafe Certified: Food & Beverage Manager
TABC
Public Relations and Economic Journalism -
The Poznań University of Economics And Business
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