Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bartholomew Roach

Balaton,MN

Summary

Experienced professional with customer service and sales experience as a service advisor and vendor liaison in fast-paced logistics and repair environments. Skilled in resolving inquiries via phone and email, de-escalating issues, collaborating with teams, and providing innovative solutions to ensure positive outcomes. Proficient in Windows-based systems, Microsoft Office (Word, Excel, PowerPoint) and Google Workspace and various computer applications. Eager to apply my strong communication, organizational, and problem-solving skills in a remote customer service role, focusing on process excellence, emotional intelligence, and customer satisfaction. I am fast learner, adapt to change and learning new skills and applications.

Professional driver skilled in operating and maintaining automotive, heavy trucks and equipment. Proven track record of ensuring timely and safe deliveries, with strong emphasis on teamwork and adaptability. Reliable and results-driven, adept at navigating changing schedules and logistical challenges. Strong understanding of vehicle maintenance, safety protocols, and efficient route planning.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Feed Truck Driver / Feedmill Maintenance

Boerboom Ag & Transportation
  • Delivered feed using a Class A semi with tanker trailer, performing inspections, loading/unloading, and minor maintenance to ensure reliable operations.
  • Assisted production teams in resolving logistical issues, applying time management and collaboration to meet daily demands in a dynamic environment.
  • Supported feedmill maintenance and production, using mechanical knowledge and heavy equipment operation skills to troubleshoot and maintain efficiency.

Assistant Terminal Manager

ITS Technology and Logistics, BNSF Railroad
  • Oversaw daily operations for an intermodal train yard, managing a crew of 12-18 personnel and 8 shift managers to meet production goals, demonstrating strong collaboration and crew management skills.
  • Resolved operational issues and de-escalated conflicts by working closely with team members, supervisors, and support departments, ensuring adherence to safety and quality procedures.
  • Handled vendor inquiries and negotiations via phone and email for parts, PPE, and office supplies, applying pricing, budgeting, and customer support skills to maintain efficient relationships with local and national vendors.
  • Conducted new hire training, hiring processes, discipline, and terminations, while performing daily, weekly, and monthly audits to track performance and provide constructive feedback.

Shop Supervisor, 2nd Shift

ABM Fleet Service
  • Led a four-person crew in a diesel repair shop as a working foreman, mechanic, and service advisor, handling customer inquiries, providing repair estimates, and processing invoices and payments.
  • Resolved customer concerns regarding vehicle repairs, diagnostics, and services (e.g., oil changes, brake jobs, motor/transmission work), using communication and listening skills to de-escalate issues and ensure satisfaction.
  • Managed part ordering and vendor interactions, collaborating to maintain inventory and budgets while applying sales and upselling techniques when appropriate.
  • Demonstrated organizational and problem-solving skills by prioritizing tasks in a high-pressure environment, analyzing mechanical issues, and delivering solution-oriented support.

AM Mechanic

Laidlaw Bus Company
  • Performed maintenance and repairs on diesel and gas school buses, filling in as a relief driver when needed to support team operations.
  • Interacted with stakeholders to address vehicle concerns, track maintenance records, and ensure compliance with procedures, showcasing analytical and communication skills.
  • Applied mechanical knowledge and critical thinking to diagnose issues quickly and provide effective resolutions in a collaborative setting.

Construction Worker/Maintenance

Prairie Winds Construction
03.2017 - 04.2019
  • Built and maintained wood and steel frame buildings, handling site prep, concrete work, and equipment maintenance (e.g., backhoes, skid steers, cranes, telehandlers).
  • Collaborated with crews to resolve on-site issues, manage agricultural tasks like field tiling and water management, and prioritize work under varying conditions.
  • Conducted in-house repairs on vehicles and equipment, using problem-solving skills to analyze and fix problems efficiently while maintaining a focus on safety and quality.

Education

High School Diploma -

Johnson Senior High School
Saint Paul, MN
06.1994

Skills

  • Customer engagement
  • Conflict resolution skills
  • Effective communication
  • Analytical problem-solving
  • Strategic issue analysis
  • Logical reasoning skills
  • Prioritization and scheduling
  • Structured planning
  • Emotional awareness
  • Cross-functional teamwork
  • Customer engagement in sales
  • Budget management and pricing strategy
  • Experienced in Microsoft Office suite applications
  • Experience with Windows platforms
  • Proficient in computer applications
  • Critical thinking and analysis
  • Crew Management
  • Automotive upkeep
  • Experienced in heavy equipment handling
  • Carpentry
  • Mechanical Knowledge
  • Automotive Diagnostics
  • Auto Service Management
  • Commercial Driving
  • Tanker Experience
  • Freight Experience
  • Accounts Receivable
  • Commercial driving
  • Route planning
  • Vehicle maintenance
  • Strong work ethic
  • Dependable and reliable
  • Mechanical tools
  • DOT compliance
  • Logistics planning
  • Emergency response
  • Teamwork and collaboration
  • Problem-solving
  • Efficiency and time management
  • Effective multitasking

Certification

  • Commercial Driver's License (CDL) Class A (Expires: June 2026, State: MN, Endorsements: N - Tank Vehicles, T - Double/Triple Trailers)
  • Tanker Endorsement
  • Air Brake Endorsement
  • Overhead Crane Certification

Timeline

Construction Worker/Maintenance

Prairie Winds Construction
03.2017 - 04.2019

Feed Truck Driver / Feedmill Maintenance

Boerboom Ag & Transportation

Assistant Terminal Manager

ITS Technology and Logistics, BNSF Railroad

Shop Supervisor, 2nd Shift

ABM Fleet Service

AM Mechanic

Laidlaw Bus Company

High School Diploma -

Johnson Senior High School

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