Bartholous Woodley
Jacksonville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
HD Supply
Jacksonville, FL
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Collections Agent
Select Portfolio Servicing
Jacksonville, FL
11.2022 - 02.2024
- Resolved billing discrepancies and customer credit issues.
- Received payment and posted to appropriate customer accounts.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Reviewed accounts to determine payment plan compliance.
Collections Manager
United Auto Credit
Jacksonville, FL
07.2022 - 11.2022
- Maintained accurate records of all collection activities in accordance with local laws.
- Advised senior management on best practices related to collections policies.
- Worked closely with sales teams to ensure proper invoicing processes were followed.
- Interviewed customers to obtain financial information, payment history and other relevant details.
Customer Service Manager
Fanatics
Jacksonville, FL
02.2022 - 07.2022
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Claims Adjuster
Florida Blue
Jacksonville , FL
06.2019 - 02.2022
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Organized files into logical categories; maintained complete records according to established procedures.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
Education
High School Diploma -
Andrew Jackson
Jacksonville, FL07-2020
Skills
- Scheduling
- Account updating
- Complaint resolution
- Microsoft office expertise
- Store maintenance
- Payment processing
- Dispute resolution
- Staff training
- Skype
- Research
- Order processing
Timeline
Customer Service Representative
HD Supply
02.2024 - Current
Collections Agent
Select Portfolio Servicing
11.2022 - 02.2024
Collections Manager
United Auto Credit
07.2022 - 11.2022
Customer Service Manager
Fanatics
02.2022 - 07.2022
Claims Adjuster
Florida Blue
06.2019 - 02.2022
High School Diploma -
Andrew Jackson
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