Bartholous Woodley

• Provided technical support for web applications, enhancing user experience and resolving issues efficiently.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Managed approximately 30 incoming calls, emails and faxes per day from customers

• Negotiated payment plans with clients to facilitate timely debt resolution.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Managed approximately 15 - 40 incoming calls & emails

• Handled escalated issues with professionalism, providing timely resolutions to enhance loyalty and retention.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Improved resolution time with effective problem-solving for customer complaints.
• Managed approximately 15 incoming calls

Resolved customer inquiries and disputes related to claim processing efficiently.

• Assisted in the implementation of improved workflows to enhance claims processing efficiency.
• Analyzed policy details along with supporting documents provided by healthcare providers to make informed decisions on claims approvals or denials.
• Maintained strict compliance with HIPAA regulations, safeguarding patient privacy throughout the claim evaluation process.
• Negotiated fair settlements with healthcare providers, ensuring cost-effective resolutions for clients.
• Managed 20 emails form doctors
• Mentored junior adjusters on best practices in claims assessment and customer communication techniques.