BARTLOMIEJ ROGOWSKI

Appointed as the Director of Operations to lead the organization through 16% annual growth. Guided the company practices and procedures by making decisions and setting strategies for the organization. At the helm of overseeing the company's operations, managing its facilities, and leading change to steer the company's brand and financial health. Additionally, communicated between board members and other company executives to ensure smooth operations.

• Participates in the development of the company budget with a focus on aligning strategic priorities with current resources
• Cooperate with other executives on creating a plan and structure that will enable effective and timely responses with customers and team members on the status of major projects and initiatives
• Foster a culture of innovation that prioritizes implementing new products and technologies to accelerate processes, improve metrics, and create capacity
• Recommend, draft, and advocate for companywide safety regulations that support changes and impact efficiency
• Supervised 10 teams with several transportation managers and a fleet total of 120 vehicles
• Ensure the physical and digital infrastructure, operations, and safety of the company's multiple buildings and grounds are managed efficiently.
• Launched staff engagement, diversity, and cultural programs in addition to a robust reporting tool that increased operational quality.

Selected to organize and oversee the day-to-day operations of the company. Implemented safety protocols, HR best practices, employee retention activities, and hiring scheme incentives, and developed daily strategic procedures for team members` career paths. Implemented major changes including the integration of new client development software, team member training, and operational expense reduction.

• Established a training program with a focus on the planning and delivery process which helped boost revenues
• Forecasted future company needs by conducting budget reviews and utilizing data analytics
• Collaborated with department directors to develop financial plans to ensure company-wide operational compliance
• Worked with HR to create job descriptions, training programs, and staff evaluation parameters
• Responsible for the company-owned facilities and fleet
• Set up a new processing structure and implemented two new computer programs to adjust all operations to be processed in-house saving the company nearly $70,000/annually
• Establish a training program with a focus on planning and delivery process which helped boost revenues by $1.3 million annually.

Hired to oversee, coordinate, and develop a Quality and Data Analyst program. During the COVID-19 pandemic, I had a unique opportunity to lead, create, and supervise a new remote work program. Thanks to my efforts, we were able to increase productivity and quality by 4.9% in the first several months of the pandemic. Proud to say that I was one of the designers responsible for implementing the accuracy and integrity of our new organization's policies and procedures.

• Monitored and analyzed communication metrics and feedback to evaluate the effectiveness of quality strategies and make data-driven recommendations for improvement
• Supported planning and execution of events, webinars, and conferences, including developing communication materials, coordinating logistics, and ensuring a seamless experience for attendees
• Managed and mentored 20+ multiple language Team Leaders
• Stayed up to date with the latest industry trends and best practices to provide guidance and support to multiple operational teams.

Responsible for ensuring smooth, effective, and profitable restaurant operations while delivering corporation standards of Quality, Service, and Cleanliness. Successfully led and developed a team of over 100 crew members.

• Responsible for creating, executing, and managing budgetary and resource allocation plans
• Delegated responsibilities to the best-qualified employees and enforced all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
• Ensured that project timelines are maintained effectively to accomplish tasks within the given timeframe
• Efficiently resolved conflicts between staff members in a mutually beneficial manner for all parties involved.

Promoted to transform the company's organizational processes and culture. Responsible for regulatory issues, policies, procedures, and schedules related to transportation. Job duties also included managing labor, productivity, quality control, and safety measures. Refined the operational systems, business processes, and information flow effectively and successfully. Implemented major changes, including integrating new client development software, training team members, and reducing operational expenses.

• Expand operations systems: developed, implemented, enforced, and evaluated policies, procedures, and processes to manage operational activities and ensure efficient resource utilization
• Maintained a safe work environment by establishing, following, training, and enforcing standards complying with legal regulations
• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Oversee and coordinate operations in the Vancouver area. Responsible for planning, dispatching, routing, and tracking the quality of moving services. Manage staff, policies, procedures, and schedules related to company service.

• Developed and maintained logistics workflows, procedures, and reports.
• Took part in the hiring process of employees.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Identified obstacles and communicated possible impacts to the team.