Summary
Overview
Work History
Education
Skills
Timeline
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Barton Hudson

Oakwood,GA

Summary

Skilled call center professional versed in customer support protocols for [Product or Service]. Brings extensive high-call volume experience working with [Type] consumers. Superior computer skills and telephone etiquette.

Overview

7
7
years of professional experience

Work History

Customer Care Professional

American Express
Oakwood, GA
06.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.

Customer Service Team Lead

Aramark-NorthShore University Health System
Evanston, IL
12.2017 - 06.2019
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

Restaurant Care Specialist

GrubHub
Chicago, IL
07.2015 - 07.2017
  • Collected customer feedback and process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and effeciently.

Education

High School Diploma -

Gainesville High School
Gainesville, GA
06.1977

Skills

  • Customer Retention Strategies
  • Understanding Customer Needs
  • Cash Register Operations
  • Call Volume and Quality Metrics
  • Upselling Products and Services

Timeline

Customer Care Professional

American Express
06.2019 - Current

Customer Service Team Lead

Aramark-NorthShore University Health System
12.2017 - 06.2019

Restaurant Care Specialist

GrubHub
07.2015 - 07.2017

High School Diploma -

Gainesville High School

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Barton Hudson