Barton Lee
Round Rock
Summary
Dynamic Senior Technical Account Manager with extensive experience at Dell Technologies, excelling in IT infrastructure management and client onboarding. Proven track record in enhancing service quality and fostering teamwork, while implementing innovative solutions that significantly improved customer satisfaction. Adept at mentoring teams and driving business process improvements to meet client needs effectively.
Senior technical professional with strong expertise in managing client relationships and delivering tailored technical solutions. Focuses on team collaboration, driving efficiency, and adapting to evolving project demands. Skilled in technical troubleshooting, strategic planning, and communication, ensuring seamless project execution and client satisfaction. Reliable and adept at navigating complex technical environments to achieve targeted outcomes.
Knowledgeable [Desired Position] with proven track record in managing client relationships and delivering technical solutions. Demonstrated ability to resolve complex technical issues and drive customer satisfaction. Exhibited strong problem-solving skills and effective communication in high-pressure environments.
Experienced with managing client relationships and delivering tailored technical solutions. Utilizes problem-solving skills to address complex issues and enhance customer satisfaction. Track record of effective communication and collaboration in dynamic environments.
Overview
49
49
years of professional experience
Work History
Senior Technical Account Manager
Dell Technology
03.2003 - 02.2025
- Fostered continuous learning by mentoring junior team members.
- Streamlined internal processes, enhancing team productivity and collaboration.
- Collaborated with cross-functional teams to create tailored solutions for client challenges.
- Implemented innovative strategies to optimize product performance based on client needs.
- Managed complex customer accounts, ensuring timely resolution of issues and effective communication.
- Managed several of Dell's key accounts: Veterans Affairs, CDC. and Medicare/Medicaid.
Service Delivery Manager
Dell Technologies
01.2010 - 11.2020
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancement.
- Managed multiple global accounts; Schlumberger, Thermo Fischer Scientific
Technical Account Manager Data Center Solutions
Dell Technologies
01.2005 - 01.2010
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Conducted regular account reviews to proactively identify areas of improvement and implement necessary changes.
- Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
Technical Account Manager
Dell Technologies
03.2003 - 01.2005
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Conducted regular account reviews to proactively identify areas of improvement and implement necessary changes.
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
- Provided in-depth product training for customers, enhancing their understanding and usage of the technology.
- Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
System Administrator
Lennox International
03.1995 - 02.2001
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
Network Administrator
Airtech Wireless
01.1999 - 01.2000
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Improved network efficiency by implementing and managing system updates and patches.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
Computer Repair Technician
Intergraph
01.1985 - 01.1999
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
Computer Repair Technician
NBI
07.1983 - 01.1985
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Researched and identified problems with computers and advised staff and clients on plans of action.
Grocery Team Member
Speir's Grocery Store
07.1976 - 05.1983
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
Education
Associate of Applied Science - Electronics
Lamar University
Beaumont, TX05-1983
Skills
- IT infrastructure management
- Training and mentoring
- Business process improvement
- Incident management
- Service level agreements
- Cybersecurity best practices
- Software development lifecycle
- Sales support
- Teamwork
- Client onboarding
- Software development
Timeline
Service Delivery Manager
Dell Technologies
01.2010 - 11.2020
Technical Account Manager Data Center Solutions
Dell Technologies
01.2005 - 01.2010
Senior Technical Account Manager
Dell Technology
03.2003 - 02.2025
Technical Account Manager
Dell Technologies
03.2003 - 01.2005
Network Administrator
Airtech Wireless
01.1999 - 01.2000
System Administrator
Lennox International
03.1995 - 02.2001
Computer Repair Technician
Intergraph
01.1985 - 01.1999
Computer Repair Technician
NBI
07.1983 - 01.1985
Grocery Team Member
Speir's Grocery Store
07.1976 - 05.1983
Associate of Applied Science - Electronics
Lamar University
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