BARTOSZ POLAK
North Arlington,NJ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
EquipmentShare
10.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Collaborated with sales teams to develop go-to-market strategies that aligned with consumer needs while driving sustainable growth.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Service Manager
WurthUSA
09.2021 - 10.2023
- Provide leadership, management, professional development, supervision, coaching and performance management to 16 Service Representatives
- Responsible for the management and execution of service agreement across Government and Commercial client sites
- Monitor and add additional revenue through negotiating customer contracts, maximizing route efficiency, improving drive time by 34%, maintaining customer retention
- Perform monthly budget audits, Prepare Monthly Budget reports, Prepare annual budget projections for upcoming Fiscal Year
- Perform Monthly P&L
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Collaborated with regional sales teams to identify and meet customer needs.
District Service Manager
UNIFIRST
06.2018 - 06.2021
- Manage a team of 23 route drivers through direct supervision and coaching, resulting in district growth of 35% in revenue within 4 months
- Resolve Customer Service issues and concerns through conducting goodwill’s, negotiation of customer contracts, maximizing driver efficiency by improving routes and reducing driving time by 20%, to maintain 98.7% customer retention
- Oversee recruiting, training and development of team partners
- Run daily business meetings within the service department
- Responsible for going over goals with department for growth, sales, merchandise cost, & credits
- Evaluated emerging industry trends regularly, adapting services offerings as necessary to stay ahead of competitors.
- Played an instrumental role in expanding the client base through targeted marketing initiatives and outreach efforts.
- Collaborated with sales teams to identify customer needs and develop tailored service solutions.
A&P Mechanic
EXPRESS JET
03.2017 - 05.2018
- Performed Line Maintenance and Routine Inspections on the Embraer Regional Jet 145
- Read and interpreted manufacturer and airline maintenance manuals, service bulletins and other specifications to determine feasibility and method of repairing or replacing malfunctioning or damaged components.
- Recorded inspection and maintenance actions using log books, computer terminals and other technical applications.
- Serviced and repaired fuel, electrical, hydraulic and other aircraft systems.
- Inspected aircraft daily to assess airworthiness.
- Assisted in the training of new mechanics, sharing knowledge and expertise to strengthen team capabilities.
Assistant Project Manager
WMBBUILDERS LLC
11.2012 - 03.2017
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
Education
Master of Business Administration - Carson’s College of Business
Washington State University
Pullman, WA05.2025
Bachelor of Science - Management
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
Newark, NJ05.2018
Associates of Science - Occupational Studies - Aviation Training Institute
VAUGHN COLLEGE OF AERONAUTICS AND TECHNOLOGY
Flushing, NY05.2014
Skills
- Leadership and team building
- Operations Management
- Problem Resolution
- Team Player
- Effective leader
- Time Management
- Training and coaching
- Customer Relations
- Inventory Control
- P&L Management
- Motivation
- Contract Negotiations
Timeline
General Manager
EquipmentShare
10.2023 - Current
Service Manager
WurthUSA
09.2021 - 10.2023
District Service Manager
UNIFIRST
06.2018 - 06.2021
A&P Mechanic
EXPRESS JET
03.2017 - 05.2018
Assistant Project Manager
WMBBUILDERS LLC
11.2012 - 03.2017
Master of Business Administration - Carson’s College of Business
Washington State University
Bachelor of Science - Management
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
Associates of Science - Occupational Studies - Aviation Training Institute
VAUGHN COLLEGE OF AERONAUTICS AND TECHNOLOGY
Similar Profiles
Nefftaly RamosNefftaly Ramos
Heavy Equipment Mechanic at EquipmentShareHeavy Equipment Mechanic at EquipmentShare
Clayton YeatesClayton Yeates
Territory Account Manager at EquipmentShareTerritory Account Manager at EquipmentShare
Michael AvrettMichael Avrett
Mechanic at EquipmentShareMechanic at EquipmentShare
LINDSEY J. ROBERTSONLINDSEY J. ROBERTSON
Field Service Technician at EquipmentShareField Service Technician at EquipmentShare
Emanuel CardonaEmanuel Cardona
Busboy at Las PalmasBusboy at Las Palmas