BARTRA STAFFORD
Hudson
Summary
A highly dedicated and results-driven human resources professional with expertise in benefits administration, office management, payroll operations, technical support, and customer relations. Skilled in streamlining operations, resolving issues, and enhancing efficiency. Adept at analyzing and troubleshooting critical customer issues, ensuring data security, and maintaining high levels of customer satisfaction. Proficient in various software systems with the ability to excel in fast-paced environments. Serves as a key contributor to the long-term success of the organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Employee | Human Resources - Payroll; Benefits - Annual Enrollment
Walmart
01.2023 - Current
- Strong active listening skills to Review, analyze, and troubleshoot situations, to formulate appropriate solutions to critical Customer queries in a timely manner
- Simultaneously Utilize various software systems and tools to document, ticket and track customer interactions
- Meet or exceed established Metrics, such as average handling time, first call resolution, and customer satisfaction scores
- Maintain a professional, positive demeanor while interacting with customers, colleagues, and supervisors
- Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detail
- Proficient with Microsoft Office programs such as Outlook, Word, Excel, Teams
- Proficient in using phone and ticketing software, chat and emailing
- Willing and able to train and work in other departments of the company, on an as needed basis
- Fast changing Environment and Procedures, and willing and able to adapt
- Proficient in Zoom, Microsoft Teams, Service Now, Workday, and Microsoft Excel programs
Customer Service Support and Sales Account Manager
Independent Contractor
01.2008 - 01.2023
- Company Overview: Remote
- Delivered exceptional customer support in human resources, financial services, retail, insurance claims, and telecommunications
- Handled inbound and outbound communications via phone, chat, and email
- Managed and resolved Tier 1 and Tier 2 escalations, ensuring client satisfaction
- Assisted customers with technical support, scheduling, and account management
- Maintained compliance with industry standards, including HIPAA and account security protocols
- Remote
Owner | Cosmetologist, Barber, Massage Therapist
2nd Street Hair Depot
01.2019 - 03.2020
- Handled all aspects of the business such as scheduling, advertising, billing, cleaning, inventory, and record keeping, intakes, ordering, stocking and closing procedures
- Cleaning, maintaining client health records and PHI as well as adherence and upholding industry regulations and health standards, always ensuring full compliance, in accordance set by the Kansas Board of Cosmetology and Kansas Board of Barbering; ensured both the safety and satisfaction of my clients and provided a lasting foundation for continued patronage
- Proficient in managing interactions, scheduling and communication, ensuring efficient appointment management and record keeping, as well as appointment follow-ups via phone calls, social media, scheduling software, chat and electronic notifications
- Responsible for targeted and effective advertising of the business to generate new clientele and promote repeat business
- Managed all client health intakes and follow-ups prioritizing their concerns and goals to enhance satisfaction and build lasting relationships
Group Fitness Instructor | Zumba, YogaFit and Cardo Fitness
Barton Community College, Stafford Recreation Commission, and St John Recreation Commission
01.2011 - 01.2013
- Lead group fitness classes to motivate students to move their bodies and achieve their fitness goals
- Advertised classes for the recreation centers as well as scheduling, billing, cleaning, inventory, record keeping, ordering, stocking and closing procedures
- Attended additional certification courses, when available, to keep up to date on latest trends and sometimes to achieve the next certification
- Maintained Company membership to stay up to date on certifications, policies, materials, news, classes, music, and movements
- Lead group exercises and movements to the students, safely and to their level of fitness, demonstrating modified movements if needed
- Prepared appropriate routines, equipment and music before each class quarter
- Instructed students on proper techniques and equipment
- Took Class attendance and enforced the Facility rules and regulations
- Strong interpersonal and communication skills to teach, motivate, and empower students to reach their health, wellbeing, and fitness goals
Education
Associates in Applied Science -
Hutchinson Community College
Associates of Art - General Art
Barton County Community College
Skills
- Financial Management
- Initiative
- Customer Relationship Management
- HIPAA Compliance
- Employee and Client Management
- Communication
- Problem Analysis and resolution
- Conflict Management
- Interpersonal Skills
- Technical Proficiency
- Continuous Learning and Development
- Record Keeping
- Data Analysis and Entry Accuracy
- HR Management
- Payroll and Benefits Management
- Account Security
Accomplishments
With a robust background in Human Resources, specializing in Payroll and Benefits, I am dedicated to optimizing employee experience and organizational efficiency. My passion for cultivating a positive workplace culture is matched by my expertise in multiple programs. By leveraging my analytical skills and attention to detail, I proactively use my active listening skills to Review, analyze, and troubleshoot situations, to formulate appropriate solutions to critical Customer queries in a timely manner that supports employee well-being. I thrive in dynamic environments, where collaboration and communication are key, and I am committed to fostering relationships that empower individuals and drive organizational success. Having a multifaceted skill set and extensive people skills provides employers with endless opportunities to effectively utilize their workforce. Thankfully that's something I can offer. ensuring that everyone feels valued and supported in their role.
Professional Development
- Body and Soul Massage Therapy School, Massage Therapy Program
- Paul Mitchell School, Barber Certification and License
- Hutchinson Community College, Cosmetology Certification and License
Certification
Microsoft Office Suite | Salesforce | Zendesk Light | Five9 | ServiceNow | Avaya | Citrix | Webex | Zoom | Adobe Connect | VMWare VPN | Nice | Aristotle | VCMS | Epiphany | Basic HTML | Web Design | Nice | Max | Windows Updates| Dell Updates |
Computer Skills
Microsoft Office Suite | Salesforce | Zendesk Light | Five9 | ServiceNow | Avaya | Citrix | Webex | Zoom | Adobe Connect | VMWare VPN | Nice | Aristotle | VCMS | Epiphany | Basic HTML | Web Design | Nice | Max | Slack | Microsoft Teams | Okta | BOSS | Outlook |
Timeline
Employee | Human Resources - Payroll; Benefits - Annual Enrollment
Walmart
01.2023 - Current
Owner | Cosmetologist, Barber, Massage Therapist
2nd Street Hair Depot
01.2019 - 03.2020
Group Fitness Instructor | Zumba, YogaFit and Cardo Fitness
Barton Community College, Stafford Recreation Commission, and St John Recreation Commission
01.2011 - 01.2013
Customer Service Support and Sales Account Manager
Independent Contractor
01.2008 - 01.2023
Associates in Applied Science -
Hutchinson Community College
Associates of Art - General Art
Barton County Community College
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