Summary
Overview
Work History
Education
Timeline

Bartrecia Butcher

Sales Associate, Organize Retail Associate, Customer Service Rep. Desk Receptionist; CareGiver Orderfilling/Product Packer

Summary

  • Versatile TEAM LEad (Retail) with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts. Trustworthy and dedicated Associate with si plus years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. :)
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires.
  • Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
  • Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Overview

6
6
years of professional experience

Work History

Cashier Team Lead

Walmart
Corinth, TX
05.2022 - 08.2023
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Increased customer loyalty and retention.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Monitored areas for security issues and safety hazards.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Quickly and accurately counted drawers at start and end of each shift.

Packer /Breakpack Order Filler

SIMOS
Fort Worth, TX
12.2021 - 07.2022
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Completed daily orders with expert picking and packing of shipments.
  • Monitored outgoing packages for proper labels and accurate address information.

Member Services Desk Rep

Sam's Club
Monroe, LA
11.2017 - 10.2021
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Understood each target customer's business model, mapped out organization, and identified unique technology needs.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.

Front Desk Receptionist

Woodspring Suites
Monroe, LA
03.2020 - 08.2020
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Trained new team members on company procedures, customer service and issue resolution.

Call Agent

TTEC
Monroe , LA
01.2018 - 08.2018
  • Updated customer records in CRM to document interactions.
  • Attended training to stay up to date with new products and service offerings.
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
  • Maintained contact with customers to request referrals.
  • Recognized and documented trends in customer calls to facilitate process improvements.

Education

High School Diploma -

Wossman High School, Monroe, LA
05.2014 - 2014.05
  • Honoree of Wossman WiseCat
  • Honor Roll Year Round.
  • 3.5 GPA
  • Ranked in Top 20% of class
  • Honor Graduate

Timeline

Cashier Team Lead - Walmart
05.2022 - 08.2023
Packer /Breakpack Order Filler - SIMOS
12.2021 - 07.2022
Front Desk Receptionist - Woodspring Suites
03.2020 - 08.2020
Call Agent - TTEC
01.2018 - 08.2018
Member Services Desk Rep - Sam's Club
11.2017 - 10.2021
Wossman High School - High School Diploma,
05.2014 - 2014.05

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Bartrecia ButcherSales Associate, Organize Retail Associate, Customer Service Rep. Desk Receptionist; CareGiver Orderfilling/Product Packer