Basak Pierce

Driven professional with extensive experience in customer service and problem solving working in both a civilian and hospital environment. Demonstrated ability to enhance teamwork and collaboration, fostering a friendly and positive workplace atmosphere. Proven track record in delivering results beyond expectations by leveraging interpersonal skills, logistical acumen and computer knowledge to exceed customer satisfaction goals.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Responsible for accepted and made arrangements for payments from patients.
• Regularly evaluated processes for potential areas of improvement, resulted in streamlined workflows that benefited both staff and patients.
• Improved department efficiency by trained new Access Services Representatives on established policies and procedures.
• Maintained resource databases to facilitate efficient navigation of available services for both internal personnel and external clients.
• Obtains current and accurate demographics and Insurance information to register patient, verify insurance, benefits, and negotiate and collect patient financial responsibilities.
• Conduct and documents patient interviews. Registered patients at multiple locations worked multiple areas within the department knows the flow process in each area. Identified process improvement opportunities that promote team concept with coworkers. Responsible for accepting or making arrangements for payments from patients.
• Assist patients to nursing units by provided directions , personal escort and medical mobility assistance when applicable.
• Collected and recorded patient data report-information and observations to nursing team members. Obtained and recorded patient vital signs, height, weight, nutritional intake and output and perform blood glucose monitoring. Collected and transported specimens included.
• Helped patience with activities of daily living personal hygiene, dressing, eating, maintaining continence and ,transferred ambulation and changed linen. Answered and responded to patient call lights and requests.
• Completed and maintains unit and patient record.
• Read visitors and help them as needed and first phones tracks call light response time for the unit.
• Perform work area help duties as directed by the nurse or physician. Also run erranded, picked up supplies and transported patients.
• Supplies and equipment.
• Assisted with non-medical patient care.
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