Basaru Asolo
Costumer service and dispatch
Lithonia,GA
Summary
Dynamic and results-driven Dispatcher with extensive experience excelling in customer service and dispatch coordination. Proven ability to optimize delivery routes and enhance service efficiency. Skilled in data entry and active listening, ensuring high customer satisfaction and effective communication. Committed to maintaining safety standards and operational excellence.
Overview
2026
2026
years of professional experience
Work History
Driver Dispatcher
TLC
08.2019 - 09.2024
- Operated various vehicles to transport goods safely and efficiently.
- Conducted routine vehicle inspections to ensure compliance with safety standards.
- Maintained accurate logs of deliveries and pick-ups for accountability.
- Collaborated with dispatch team to optimize delivery routes and schedules.
Costumer Service Dispacher
Aka Royal Transport
2016 - 04.2019
- Answer incoming calls, emails, or chats from customers.
- Listen actively to understand customer needs, issues, and service requests.
- Provide information about products, services, and company policies.
- Resolve complaints and address concerns professionally, escalating complex issues.
- Follow up with customers after service to ensure satisfaction.
- Update and maintain customer database with accurate information.
Dispatcher
Olumba Auto and Non Emergency Transport
11.2024 - 11.2025
- Coordinated transport schedules to optimize vehicle utilization and enhance service delivery.
- Monitored vehicle locations using GPS tracking systems to ensure timely pickups and drop-offs.
- Facilitated clear communication with drivers to convey instructions.
- Managed client inquiries, providing accurate information regarding services and estimated arrival times.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
Education
High School Diploma - Ged
Georgia Piedmont Technical College
Clarkston, GASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Prioritizing calls
- Customer relations
- Dispatch coordination
- Updating logs
- Route planning
- Schedule coordination
- Route navigation
- Routing orders
- Service coordination
- Maintaining call metrics
- Work order management
- Dispatching field personnel
- Traffic monitoring
- Map reading
- Record keeping
- Emergency protocols
- Tracking systems
Timeline
Dispatcher
Olumba Auto and Non Emergency Transport
11.2024 - 11.2025
Driver Dispatcher
TLC
08.2019 - 09.2024
Costumer Service Dispacher
Aka Royal Transport
2016 - 04.2019
High School Diploma - Ged
Georgia Piedmont Technical College