Basel Qassem
Flowood,MS
Summary
Retail worker prepared to excel in fast-paced environments with focus on customer satisfaction and efficiency. Known for reliable teamwork and adaptability to changing needs. Skilled in cash handling, customer service, and maintaining clean, organized work area.
Experienced with handling cash transactions efficiently and providing excellent customer service. Utilizes strong organizational skills to maintain clean and orderly workspaces. Knowledge of retail operations and effective communication techniques.
Professional retail worker with significant experience in providing exceptional customer service and handling transactions efficiently. Strong focus on team collaboration and flexibility with changing needs to achieve results. Capable of managing cash registers, maintaining accurate records, and ensuring positive shopping experience. Reliable, adaptable, and skilled in problem-solving and communication.
Overview
13
13
years of professional experience
Work History
Vape Store Cashier
Crown Vapors & Tobacco Shop
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
- Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
- Improved communication between front-end staff members by participating in regular team meetings.
Gas Station Cashier
Food Queen Mini Mart Inc
11.2021 - 02.2024
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
- Confirmed stock levels and expiration dates of merchandise.
- Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
- Ensured accurate cash handling and register operations for secure financial transactions.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Arrived on time and dressed professionally in clean company uniform.
- Supported colleagues during peak hours, demonstrating teamwork through effective communication and collaboration efforts.
- Handled customer inquiries and complaints professionally, addressing concerns promptly to uphold excellent service standards.
- Managed inventory levels, stocking shelves, and ordering products to maintain adequate supplies for consumer needs.
- Performed routine maintenance tasks on fuel pumps, ensuring functionality for consistent service availability.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
Gas Station Cashier
Bailey Fuel Express Inc
01.2021 - 10.2021
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
- Confirmed stock levels and expiration dates of merchandise.
- Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
- Arrived on time and dressed professionally in clean company uniform.
- Supported colleagues during peak hours, demonstrating teamwork through effective communication and collaboration efforts.
- Managed inventory levels, stocking shelves, and ordering products to maintain adequate supplies for consumer needs.
Jewelry Sales Associate
Al Raqi Store
02.2018 - 07.2020
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
- Resolved customer complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
Hotel Front Desk Clerk
City of Aden
02.2012 - 04.2015
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Managed lost and found items to assist guests with retrieving belongings.
- Resolved service-related problems and documented actions in system.
Education
High School Diploma -
Al-Norman High School/ Al-Mansoora
Aden, Yemen05-2011
Skills
- Reliability and punctuality
- Cleanliness and hygiene
- Cash handling expertise
- Maintaining store appearance
- Handling returns and exchanges
- Basic math
- Hospitality and accommodation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
Languages
Arabic
Native or Bilingual
English
Limited Working
Timeline
Vape Store Cashier
Crown Vapors & Tobacco Shop
03.2024 - Current
Gas Station Cashier
Food Queen Mini Mart Inc
11.2021 - 02.2024
Gas Station Cashier
Bailey Fuel Express Inc
01.2021 - 10.2021
Jewelry Sales Associate
Al Raqi Store
02.2018 - 07.2020
Hotel Front Desk Clerk
City of Aden
02.2012 - 04.2015
High School Diploma -
Al-Norman High School/ Al-Mansoora
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