Basel Zakarya

Highly skilled Product Owner and Technical Account Manager with over five years of experience in Qatar, specializing in AI-driven product delivery and customer success. Proven track record of leading cross-functional teams to define and execute intelligent automation solutions that drive operational efficiency and enhance user experiences. Expert in agile project management, stakeholder engagement, and strategic communication, enabling seamless alignment between business goals and technical teams. Adept at managing product roadmaps, facilitating solution demos, and translating complex AI capabilities into actionable value for clients. Strong analytical skills support data-driven decision-making and continuous product improvement. Known for adaptability, problem-solving, and fostering collaborative relationships with customers, vendors, and internal teams, ensuring successful project delivery and long-term partnership growth.

• Certified Scrum Product Owner (CSPO) - Scrum Alliance
• AI for Product Management - Pendo.Io
• Agile Project Management Certificate - Google
• Career Essentials in Project Management - Microsoft
• Web Accessibility Design and Usability - Mada Center

• Age: 28 Years Old
• Nationality: Egyptian
• Marital Status: Married

High-Profile Project in Health Care - (10/2023 - Present)

• Work closely with cross-functional teams, such as IT, medical personnel, and administration, to gather requirements, manage timelines, and oversee project milestones.
• Track project performance and regularly update senior management, ensuring on-time delivery and adherence to budget.
• Prepare and manage comprehensive project documentation, such as schedules and risk assessments, to promote transparency and support informed decision-making

Qatar Olympic Committee – Website (12/2022 - 06/2023)

• Played a key role in the successful development and launch of the Qatar Olympic Committee's official website, serving as a vital digital platform to engage with stakeholders and promote Olympic events and initiatives.
• Actively engaged with the client, Qatar Olympic Committee, to understand their requirements, objectives, and branding guidelines, ensuring alignment between their vision and the website's design and functionality.
• Collaborated closely with a cross-functional team of designers, developers, and content creators, ensuring the timely delivery of a visually appealing and user-friendly website.

Ministry of Social Development and Family – Internal System (07/2022 - 03/2023)

• Led the successful planning, execution, and delivery of a complex project involving the development and implementation of an internal system for the Ministry of Social Development and Family.
• Effectively managed project risks, issues, and changes by implementing robust project management methodologies, including regular monitoring, mitigation strategies, and proactive communication with stakeholders.
• Worked closely with the ministry's IT department and external vendors to coordinate technical requirements, system integrations, and data migration for seamless implementation.
• Provided post-implementation support and training to ministry staff, ensuring a smooth transition to the new internal system and enabling them to maximize its benefits.

Ministry of Social Development and Family – Website (09/2022 - 04/2023)

• Collaborated closely with stakeholders from the Ministry to gather requirements, understand objectives, and align the website design and functionality with their vision and strategic goals.
• Oversaw the implementation of robust content management systems (CMS) to empower Ministry staff to easily update and maintain the website's content and resources.
• Developed a comprehensive project plan, including detailed milestones, deliverables, and timelines, to ensure successful project execution within the allocated budget and resources.
• Successfully launched the website, closely monitoring its performance, user engagement, and feedback to identify areas for improvement and implement iterative enhancements

QF Education City Marketplace – Website (05/2021 - 04/2022)

• Played an integral role in the development of the Education City Marketplace, an e-commerce website that serves as a digital platform for Qatar Foundation to promote and sell educational resources, products, and services.
• Actively engaged in client relationship management, conducting regular meetings and discussions to gather feedback, provide updates, and address any concerns or requests.
• Assisted in the development of content strategies and product categorization, ensuring an organized and user-friendly presentation of educational resources on the website.
• Provided training and support to the Qatar Foundation team, equipping them with the necessary skills to manage and update content, add new products, and monitor sales on the website.