Dealer Center
Basem Abdelmissih
Sales Manager
51 Pacio Ct. Roseland,NJ
Summary
Dynamic leader with a proven track record at Open Road Acura, Prestige Mercedes and Manager at Rt. 59 Motors. With enhanced sales strategies and client satisfaction. Expert in negotiation and bilingual communication, adept at fostering client retention and team motivation. Achieved significant sales targets through effective client engagement and vehicle expertise.
Looking to obtain a secure position within a company, which offers professional growth and development opportunities.
Goal-oriented individual with distinguished experience in the car industries and with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales.
Energetic automotive sales professional enthusiastic about building a long-term sales career in the industry. Friendly, outgoing, and adaptable team player.
Overview
28
28
years of professional experience
Education
Associate of Science - Accounting And Finance
Berkeley College
Woodland Park, NJBachelor of Science - Applied Mathematics
New Jersey City University
Jersey City, NJ12-1996
Work History
Used Car Sales Manager
Rt. 59 Motors
11.2012 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Experienced in buying and selling vehicles at Auction and dealing with Wholesalers.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Managed accounts to retain existing relationships with clients.
- Organized promotional events to increase sales volume.
- Managed and motivated employees to be productive and meet sales goals.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in closing deals with salesman and client.
New And Preowned Sales Associate
Prestige Mercedes
Paramus , New Jersey
03.2008 - 05.2012
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers. Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options.
- Prepared purchased vehicles and completed final delivery checks.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Maintained monthly goals and held gross on vehicles.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Sales/Preowned Sales Manager
Open Road Acura
08.2004 - 01.2008
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships with clients.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Managed staff and set sale goals to excite salesmen with bonuses
- Developed relations with sales team to motivate them with spot bonus.
- Built customer loyalty and retention by delivering excellent car shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
Manager
Dante & Zeller
07.1997 - 08.2004
- Accomplished multiple tasks within established timeframes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Supervised operation to insure efficiency and profitability
- Perform all requisites opening to closing procedures.
- Supervised and train new employees on the company's policies, goals and standards.
- Oversee all financial transactions, cash reconciliations, and produce daily reports.
- Maintain financial records and budgets, set goals and oversee training programs.
- Inspect merchandise to ensure it is correctly priced and displayed.
- Answer customer's inquiries or complaints, examine returned merchandise, and resolve customer issues to restore and to promote good customer service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Skills
- Reconditioning oversight
- Staffing management
- Vehicle acquisition
- Communication skills
- Contract negotiation
- Client retention
- Team motivation
- Sales targeting
- Upselling
- Positive and professional
- Negotiation tactics and expertise
- Contact follow-up
- Positive and upbeat
- Bilingual in English and Arabic
Affiliations
- Numerous friends in the Car Industry
- Involved with ALMS group for needy children
- Donate time for my Church, helping with whatever they need
Work Preference
Work Type
Full TimeImportant To Me
Career advancementPersonal development programsQuote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Software
Frazeur
DCS- Dealer Car Search
TrueCar Dealer
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Used Car Sales Manager
Rt. 59 Motors
11.2012 - Current
New And Preowned Sales Associate
Prestige Mercedes
03.2008 - 05.2012
Sales/Preowned Sales Manager
Open Road Acura
08.2004 - 01.2008
Manager
Dante & Zeller
07.1997 - 08.2004
Associate of Science - Accounting And Finance
Berkeley College
Bachelor of Science - Applied Mathematics
New Jersey City University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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