Basem Bakhtan
San Francisco,CA
Summary
Versatile and compassionate professional with a background in elderly care at Private Care and leadership roles within Target and the Marines Corps. Excelled in fostering secure environments, enhancing team performance, and improving customer satisfaction. Skilled in critical thinking and compassionate caregiving, with a proven track record of adapting to meet diverse needs and regulations.
Overview
13
13
years of professional experience
Work History
Elderly Caregiver
Private Care
06.2023 - Current
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
Small Format Team Leader
Target
11.2015 - 06.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Postal Manager/Housing Manager
Marines Corps
05.2011 - 11.2015
- Supported employees'' professional growth by providing ongoing training opportunities and constructive feedback.
- Managed and trained postal staff, resulting in increased productivity and improved employee morale.
- Handled escalated customer inquiries professionally, resolving complex problems quickly to maintain high levels of satisfaction.
- Promoted a healthy living environment by implementing regular pest control measures and enforcing strict cleanliness standards throughout the community.
- Oversaw the successful relocation of military personnel, coordinating move-in/move-out processes to minimize downtime between tenants.
- Responded to Common Area Maintenance (CAM) inquiries.
Education
High School Diploma -
John O Connell High School
San Francisco, CA06.2010
Skills
- Personal Hygiene Assistance
- Documentation And Reporting
- Meal Preparation
- Compassionate Caregiving
- Time Management
- Relationship Building
- Dementia Care
- Customer Service
- Social interaction
- Workload Management
- Team Collaboration
- Attentive to People
- Critical Thinking
- Problem Identification
- Adaptability and resourcefulness
- Compliance with regulations
Timeline
Elderly Caregiver
Private Care
06.2023 - Current
Small Format Team Leader
Target
11.2015 - 06.2023
Postal Manager/Housing Manager
Marines Corps
05.2011 - 11.2015
High School Diploma -
John O Connell High School
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