Basem Nawwar
Staten Island,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Management Trainee
ENTERPRISE-RENT, A-CAR
04.2023 - Current
- Maintained a 90%+ customer satisfaction rate and resolved customer inquiries and issues promptly
- Consistently met or exceeded monthly sales targets and ranked among the region top sales performers
- Worked seamlessly with colleagues to ensure an efficient operation and supported new team members during onboarding
- Quickly resolved rental and fleet-related challenges and implemented proactive solutions to prevent issues
- Actively participated in training programs to enhance skills and stayed updated on industry trends and best practices.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted with onboarding of new employees by providing training and development resources.
ADMINISTRATOR/ASSISTANT DIRECTOR
SB4U YOUTH SOCCER ACADEMY
12.2017 - Current
- Directed a competitive boys youth soccer club in all aspects: annual budget, annual tryouts, annual tournament, and annual equipment orders
- Interacted and assisted clients on daily database by answering questions and finding solutions for their concerns
- Made 250+ phone calls a week
- Handled all accounts payable and accounts receivable duties
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints by investigating problems and developing solutions.
MEMBERSHIP SALES
JEWISH COMMUNITY CENTER
10.2015 - 03.2020
- Supported managers with business documentation, recorded cash, and check transactions
- Sold 7-10 memberships weekly to clients and connected with inactive members, offered customer service, managed member records, and informed management of member issues
- Assisted walk-in clients, scheduled client appointments, answered phone lines, and helped with the front desk and reception area.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed and maintained strong relationships with clients to maximize satisfaction.
Education
Bachelor of Business Management - Sports Management
St. Francis College
Brooklyn, NYSkills
- Microsoft office proficient
- Payroll Administration
- Contract Management
- Vendor Management
- Financial Administration
- Workforce Management
- Customer Service
- Operations Support
- Inventory Control
- Staff Training
- Schedule Management
- Business Administration
- Customer Relations
- Strategic Planning
- Financial Management
- Resource Utilization
- Sales Techniques
- Staff Supervision
- Staff Management
- Business Planning
Languages
Arabic
Native or Bilingual
Spanish
Professional Working
Timeline
Management Trainee
ENTERPRISE-RENT, A-CAR
04.2023 - Current
ADMINISTRATOR/ASSISTANT DIRECTOR
SB4U YOUTH SOCCER ACADEMY
12.2017 - Current
MEMBERSHIP SALES
JEWISH COMMUNITY CENTER
10.2015 - 03.2020
Bachelor of Business Management - Sports Management
St. Francis College
Similar Profiles
Gerald SneedGerald Sneed
Senior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-CarSenior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-Car
Casteadel K. Webb JrCasteadel K. Webb Jr
Management Trainee at Enterprise Rent-A-Car, Enterprise Holdings, Inc, Car Rental AgencyManagement Trainee at Enterprise Rent-A-Car, Enterprise Holdings, Inc, Car Rental Agency
Matt MurphyMatt Murphy
Assistant Manager at Enterprise Holdings, Enterprise Rent-A-CarAssistant Manager at Enterprise Holdings, Enterprise Rent-A-Car
Luis LopezLuis Lopez
Auto Detailer/Porter at Car Prep at Enterprise Rent a CarAuto Detailer/Porter at Car Prep at Enterprise Rent a Car
Carl Ford IICarl Ford II
Police Officer at New York Police DepartmentPolice Officer at New York Police Department