Summary
Overview
Work History
Education
Skills
Soft Skills
Certification
Languages
Timeline
Generic

Basem Shadad

East Elmhurst,NY

Summary

Motivated and detail-oriented Cybersecurity Professional with hands-on experience in technical support, customer education, and security awareness. Certified in CompTIA Security+ and Google Cybersecurity, with a strong foundation in network security, threat detection, system hardening, and risk management. Adept in tools such as Wireshark, SQLMap, Kali Linux, and SIEM platforms. Proven ability to explain complex security topics to non-technical users, maintain data confidentiality, and implement secure systems. Actively pursuing an AAS in Cybersecurity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Mobile Expert

T-Mobile
05.2024 - Current
  • Educate customers on device and account security, including MFA setup, encryption settings, and safe browsing.
  • Troubleshoot mobile and network issues with a focus on user experience and data protection.
  • Promote cybersecurity awareness by guiding users on scam/phishing detection and digital hygiene.
  • Maintain compliance with company policies on data privacy and information handling.
  • Collaborate in a team environment to achieve performance and customer satisfaction goals.

Store Trainer

The Halal Guys
07.2021 - 09.2023
  • Maintained a safe working environment by educating employees on proper safety procedures and protocols for various store functions.
  • Improved store efficiency by developing and implementing comprehensive training programs for new employees.
  • Assisted in the recruitment process by interviewing potential candidates and evaluating their suitability for the role based on their performance during training exercises.

Education

Associate of Science - CyberSecurity

LaGuardia Community College
Queens, NY
06-2025

Skills

  • Threat Detection & Response
  • Risk Assessment & Mitigation
  • Network & System Security
  • Data Privacy & Compliance
  • SIEM Tools & Log Analysis
  • Security Awareness & User Education
  • Penetration Testing (Kali Linux, SQLMap)
  • Incident Response
  • Multi-Factor Authentication (MFA)
  • Communication & Problem Solving

Soft Skills

  • Customer Education & Support
  • Technical Troubleshooting
  • Problem Solving
  • Strong Verbal & Written Communication
  • Team Collaboration
  • Staff Training & Onboarding
  • Team Leadership & Coaching

 

Certification

- Google CyberSecurity Certificate

- CompTIA Security+

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Mobile Expert

T-Mobile
05.2024 - Current

Store Trainer

The Halal Guys
07.2021 - 09.2023

Associate of Science - CyberSecurity

LaGuardia Community College

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