Hi, I’m
Bashawn LaSalle Brooks
Human Resources Director
Aubrey,TX
Overview
21
years of professional experience
Work History
TBC LogisticsMcKinney
Treasurer
01.2020 - Current
Job overview
- Manage all transporting cargo to and from specified locations as instructed by company dispatchers
- Strategically planning travel routes to ensure that all deliveries are completed in a timely manner
- Reviewing dispatchers' instructions before deliveries to prevent any errors or miscommunications
- Conducts or arranges repairs and maintenance on delivery vehicles and equipment etc
- Manage and lead all financial aspects of our business dealings
- Process and review loan applications, payment processing, collection of payments from vendors and corporate companies.
Human Resources
Job overview
- I'm responsible for coordinating all administrative activities related to the organization's personnel
- My daily duties include developing recruitment strategies, implementing systems for managing staff benefits, payroll and behavior and onboarding and offboard employees
- Manage the staffing process, including recruiting, interviewing, hiring and onboarding
- Ensure job descriptions are up to date and compliant with all local, state and federal regulations
- Develop training materials and performance management programs to help ensure employees understand their job responsibilities
- Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date
- Investigate employee issues and conflicts and brings them to resolution
- Ensure the organization's compliance with local, state and federal regulations
- Use performance management tools to provide guidance and feedback to team
- Ensure all company HR policies are applied consistently
- Maintain company organization charts and employee directory
- Partner with management to ensure strategic HR goals are aligned with business initiatives
- Maintain HR systems and processes
- Conduct performance and salary reviews
- Provide support and guidance to HR staff
- Analyze trends in compensation and benefits
- Design and implement employee retention strategies etc.
MidFirst BankOklahoma
Lead Manager
10.2017 - 01.2019
Job overview
- Manage between 10-44 employees daily and ensure they have the vital skills and knowledge to effectively perform their jobs
- Manage in providing valuable and consistent feedback to drive efficiency in performance; meet daily or weekly coaching/meetings to coordinate employee's activities or needed improvement
- Serve as key partner to banking centers, online banking, account processing and customers
- Mentor and train new employees to be successful in their personal banker role
- Fulfill Manager/Team Leader duties while also completing excel spreadsheets, daily supervisor reporting, scheduling, approving time, counseling etc
- Contributed achieving monthly ASA incentive goal for 6 months straight, with coaching and developing my employees daily
- Train managers who weren't knowledgeable in interviewing, hiring or terminating employees
- My role also required me to lead performance reviews with employees.
Wells Fargo BankMcKinney
Branch Manager/Assistant Manager Medallion Stamp Certified
08.2014 - 07.2017
Job overview
- Share leadership role & managed with and/or without the Store Manager in a high-profile store, ensuring team members have vital skills and knowledge to effectively perform their jobs
- Assist manager in providing valuable feedback to drive store performance; host daily and weekly meetings to coordinate team member activities
- Serve as key partner to team members, partners, and customers
- Mentor and train new team members
- Fulfill Assistant Store Manager duties while also managing customer relationships and meeting Personal Banker 1 job targets described below
- Achieved Wells Fargo At Work Advocate/Business Advocate status by leading Eldorado Medical Team in highest results in connecting with key decision makers; includes small and large corporations as Sam's Club.
Wells Fargo BankMcKinney
Personal Banker 1 & 2
08.2014 - 10.2015
Job overview
- Identify cross-sell opportunities through customer needs assessment and consultation conversations
- Work independently to manage customer experience and resolve outstanding customer issues
- Establish a trusting relationship with new and existing customers while managing a large book of business through effective follow-ups
- Monitor accounts for overdrafts and respond to customer inquiries related to overdrafts
- Complete new account openings, credit applications, partner referrals
- Manage operational and reputation risk by following standard protocol and proactively identifying issues
- Leverage multiple communication techniques with internal and external customers, including face-to-face, email, or by phone
- Achieved Business Advocate status by exceeding sales and service targets specific to business relationships; build a customized financial plan to help businesses, also refer to partners in Payroll, Merchant, and Business Banking.
SunTrust BankWildwood
Branch Manager
07.2013 - 07.2014
Job overview
- Managed a traditional branch; achieved upwards of 110% of my branch goals
- Met Lending, Deposits and Wealth Dollars as part of my management goals
- Constructively delegated to my team to achieve success including goal setting specific to job titles
- Strict time management in order to conduct daily, monthly, and quarterly coaching; along with reviews and daily huddles that helped with team building and best practices
- Interviewed and hired new employees, conducted performance reviews and corrective action when necessary
- Managed customer experience through proper scheduling.
SunTrust BankWildwood
Teller Coordinator
12.2011 - 07.2013
Job overview
- Managed tellers with daily transactions; along with adhering to operational requirements/procedures for monetary processing
- Ensured no bank loss or regulations were overridden via CTR, Monetary Logs, suspicious activity logs
- Daily, monthly and annual coaching on teller referrals, cash overage/shortage, and bank losses
- Multi-tasked between management role and teller role to meet customer expectations.
Brinks IncorporatedNew Orleans
Lead Teller
01.2006 - 03.2010
Job overview
- Properly responded to customer inquiries by phone, processed bulk deposits and coin/currency orders, processed Comp-u-Safe, dual control and verification of cash
- Prepared currency for the Federal Reserve when needed, processed ATM deposits, received and distributed currency and coin from third party carriers
- Imaged checks and balanced all bank cubicles daily
- Trained and mentored new employees, and supported my team members with supervisor overrides as needed
- Led daily huddles with team
- Researched and determined cash-over's and resolved all outstanding issues resulting in accurate records.
JP Morgan Chase/Bank OneNew Orleans
Teller
11.2005 - 01.2006
Job overview
- Greet customer upon arrival
- Processed all transactions requested of me by the customers or management
- Processed bulk deposits and withdrawals, maintained bulk cash and coin in window, handled larger business transactions, change and money orders for business, buy and sell from the main vault, operated dual control when needed, processed money orders, certified checks, travelers cheques, payments etc
- Work drive-up and front when needed researched customer information when needed and balance all coin and cash at the end of the day.
JP Morgan Chase/Bank OneNew Orleans
Remittance Processor
03.2005 - 08.2005
Job overview
- Processed different lockbox mail according to how they wanted
- Cut, scanned, deposit and processed mail for business and help balances the business deposits at the end of the day.
Langley Federal Credit UnionNewport News
Member Service Representative
10.2003 - 03.2005
Job overview
- Greet members upon arrival
- Processed all transactions requested by the members, including money orders, certified checks, travelers' cheques, large currency and coin, withdrawals, deposits, loan payments etc
- Worked drive-up and lobby transactions
- Processed and wrote up night deposits and ATM transactions
- Encoded all checks processed for that particular day
- Also trained individuals on the teller line and maintained perfect balancing.
Timeline
Treasurer
TBC Logistics
01.2020 - Current
Lead Manager
MidFirst Bank
10.2017 - 01.2019
Branch Manager/Assistant Manager Medallion Stamp Certified
Wells Fargo Bank
08.2014 - 07.2017
Personal Banker 1 & 2
Wells Fargo Bank
08.2014 - 10.2015
Branch Manager
SunTrust Bank
07.2013 - 07.2014
Teller Coordinator
SunTrust Bank
12.2011 - 07.2013
Lead Teller
Brinks Incorporated
01.2006 - 03.2010
Teller
JP Morgan Chase/Bank One
11.2005 - 01.2006
Remittance Processor
JP Morgan Chase/Bank One
03.2005 - 08.2005
Member Service Representative
Langley Federal Credit Union
10.2003 - 03.2005
Human Resources
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