Detail-oriented and hard-working professional eager to secure entry level position. Considered an enthusiastic team leader with great decision making skills. Looking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. To make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Basheerah Farrell
Hillside ,NJ
Summary
Overview
8
years of professional experience
Work History
The Community Food Bank of NJ
PROCUREMENT COORDINATOR
03.2022 - Current
Job overview
- Managed database of vendor details and pricing information to maintain organization.
- Analyzed market trends and identified optimal sources of supply to maximize cost savings.
- Implemented policies and procedures for optimal purchasing methods and cost control.
- Carefully read and interpreted requisition orders to understand specialized terms and requirements.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Utilized software to order, track and invoice product shipments.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
- Oversaw inventory control, accounting, and supply reports.
- Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
- Researched and identified potential new suppliers to increase vendor base.
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Collaborated with stakeholders to align supply chain processes with organizational goals.
CMC Energy Services
DISPATCH SUPERVISOR/ PROGRAM SPECIALIST
12.2020 - 02.2022
Job overview
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Closely monitored dispatch board to triage and prioritize over 60 daily calls.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Evaluated and adjusted over 12 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Maintained updated and detailed records of calls in physical and electronic database.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Managed 5 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Directed dispatching, routing, and tracking of 12 fleet vehicles.
NJ EZ PASS
CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR
09.2018 - 12.2020
Job overview
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Created reporting systems to track customer service performance and improve insight.
- Completed bi-weekly payroll for 15 employees.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Interceded between employees during arguments and diffused tense situations.
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Led customer service projects to address and achieve key business objectives.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
LOWES, UNION
ADMINISTRATIVE ASSISTANT
05.2018 - 05.2019
Job overview
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed strategies to streamline and improve office procedures.
- Assists the GM in managing by supervising day-to-day activities of associates within a defined individual
- Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
- Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
EARLY LEARNING CENTER
JR DIRECTOR/ ADMINISTRATIVE ASSISTANT
05.2015 - 12.2017
Job overview
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed strategies to streamline and improve office procedures.
- Assists the SB in managing by supervising day-to-day activities of associates within a defined individual
- Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the SD for associates within the unit
- Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
Education
Bloomfield CollegeBloomfield, NJ
from Businesse Administration
University Overview
GPA: 3.9
Skills
- Highly proficient in Microsoft Excel, Office, Word, and PowerPoint
- FDA, OSHA, CONCUR, SALES FORCE knowledge
- Team Building Skills
- Product Sourcing, Supply Chain and Forecasting knowledge
- Excellent written and verbal communication skills, including presentation skills
- Possess strong decision-making skills, with the ability to handle crisis, and meet necessary deadlines in a fast-paced environment
- Proficient organization and planning skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Excuses are monuments of nothing that build bridges to nowhere. Those that use these tools of incompetence are fools and masters of nothing.
Timeline
PROCUREMENT COORDINATOR
The Community Food Bank of NJ
03.2022 - Current
DISPATCH SUPERVISOR/ PROGRAM SPECIALIST
CMC Energy Services
12.2020 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR
NJ EZ PASS
09.2018 - 12.2020
ADMINISTRATIVE ASSISTANT
LOWES, UNION
05.2018 - 05.2019
JR DIRECTOR/ ADMINISTRATIVE ASSISTANT
EARLY LEARNING CENTER
05.2015 - 12.2017
Bloomfield College
from Businesse Administration
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