Summary
Overview
Work History
Education
Skills
Timeline
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Basheerah Williams

Yazoo City,MS

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Cashier/Kitchen Prep/Lead Sandwich Maker

Chicken Salad Chick
Madison , Mississippi
10.2021 - 02.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Completed inventory counts and ordered merchandise.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Collected and authorized payments of guests.

Server

Dogmud
Ridgeland , Mississippi
08.2021 - 10.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Sales Lead Keyholder

LOFT
Flowood , MS
06.2021 - 10.2021
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Processed cash, credit, debit and check payments.
  • Submitted reports to senior management to aid in business decision-making and planning.

Lead Server

The Bulldog
Jackson , Mississippi
05.2021 - 10.2021
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Brand Representative

Altar’d State
Ridgeland , Mississippi
10.2019 - 06.2020
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Achieved and exceeded sales goals in line with prescribed selling strategy.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.

Education

Bachelor of Arts - English Literature

Rust College
Holly Springs, MS
04.2018

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Written Communication
  • Planning and Coordination
  • Self-Motivated
  • Problem-Solving
  • Attention to Detail
  • Good Telephone Etiquette

Timeline

Cashier/Kitchen Prep/Lead Sandwich Maker

Chicken Salad Chick
10.2021 - 02.2022

Server

Dogmud
08.2021 - 10.2021

Sales Lead Keyholder

LOFT
06.2021 - 10.2021

Lead Server

The Bulldog
05.2021 - 10.2021

Brand Representative

Altar’d State
10.2019 - 06.2020

Bachelor of Arts - English Literature

Rust College

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Basheerah Williams