Bashir Djuma
Chicago,IL
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering [ 3 ] years of experience in [ Airline service agent ]. Customer-oriented Reservation Agent with over [ 3 ] years of experience in Airline service agent. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
4
4
years of professional experience
Work History
Airline Service Agent
United Airlines
05.2020 - 01.2024
- Upheld strict security protocols when processing passenger identification documents, preventing unauthorized access to restricted areas.
- Leveraged strong multitasking skills in managing simultaneous tasks such as ticket issuance, baggage tagging, and boarding announcements.
- Managed flight reservations and ticketing for improved passenger experience.
- Strove for first call resolution by taking true ownership of customer needs and issues.
- Assisted passengers with special needs, ensuring their comfort and safety during travel.
Education
Bachelor of Science - Business Administration And Management
National Luis University
Chicago, IL07.2026
Skills
- Special Needs Assistance
- Multitasking
- Flight Scheduling Proficiency
- Staff Training
- Reservation Management
- Stress Tolerance
Languages
English
Full Professional
French
Professional Working
Swahili
Native or Bilingual
Timeline
Airline Service Agent
United Airlines
05.2020 - 01.2024
Bachelor of Science - Business Administration And Management
National Luis University
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