Bashirat Adejumo

• Improved service desk efficiency by streamlining processes and implementing best practices.
• Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
• Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
• Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end user
• work with share point online
• service now,share point library
• experience with active directory,adaeo,teams
• Adept/primary experience with Red Hat Linux

.Familiarity with devsecOps

.Background with jira server management

.familiarity with microsoft window

.configuration management RHEL/RedHat,splunk ,ansible ,JSM,terraform,SaS scanning experience.

• Teams.
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• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Managed inventory team to achieve optimal productivity and inventory control.
• Reviewed and analyzed forecast data to determine and address inventory needs.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Troubleshot various technical issues dealing with printers, network and phone systems.
• Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
• Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Engaged in user support interactions via telephone, chat and email platforms.
• Answered user product attribute and usage questions to promote satisfactory product ownership experience.
• Resolved common user concerns by utilizing preset issue resolution scripts.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Offered assistance in implementing and developing training programs.
• Configured and tested new software and hardware.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Monitored system performance to identify potential issues.

• Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
• Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
• Prepared employee documentation, routine evaluation measures and recommendations.
• Utilized up-to-date information to make effective decisions governing bank operations.
• Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues
• Enhanced operational risk application to capture regulatory findings from agencies such as SEC and OCC
• Provided primary customer support to internal and external customers.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.