Bashiru Benjamin Kalokoh

Build and maintain successful relationships with business partners from admin to director level. Provide a unique customer experience, focused on the individual customer's needs. Resolve technical issues of varying difficulty in a timely manner. Maintain records, logs and the lifecycle of work requests. Experienced in meeting room technologies, including Skype, WebEx, ZOOM and InterCall. Maintain loaner inventory at Service Desk Express, including operating system deployment and software upgrades. Wrote and reviewed tickets to request maintenance to various types of equipment. Monitored automated build and continuous software integration process to drive build/release failure resolution.

Attended training programs to deepen professional skillset and assisted in training other staff on existing and new training programs. Monitored automated build and continuous software integration process to drive build/release failure resolution. Worked with cross-functional design teams to create software solutions that improved overall functionality and performance. Supervised software life cycle from preliminary needs analysis to enterprise-wide deployment and support. Oversaw IT department operations and training. Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements. Coordinated IT operations activities to deliver smooth flow of daily business needs. Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.

Worked with software development team in various capacities. Facilitated JAD sessions to optimize user experience. Communicated requirements with software engineers and database administrators. Developed manual test cases for quality assurance. Provided end user training including documentation, video tutorials, and live training sessions. Provided technical support for Imaging team, including hardware and software. Provided Tier 1 IT support to non-technical internal users through desk side support services. Configured hardware, devices, and software to set up work stations for employees. Installed, modified, and repaired software and hardware to resolve technical issues. Configured hardware and granted system permissions to new employees. Provided network support services for devices such as hubs, bridges, switches, routers, firewalls and other hardware. Liaised with stakeholders to keep project goals and deadlines on target.

Led the development of an in-house IP management platform for the entire UNDP GNOC. Collaborated with vendors to locate replacement components and resolve advanced problems. Provided effective Digital Platform Services to country offices worldwide: OneICTbox, Managed Security Services and cloud-based network infrastructure services. Team lead for the development of Knowledge-based Articles. Provided advisory support to UNDP country offices to implement stable and robust ICT infrastructure through satellite services, firewall services and innovative ICT solutions.

Performed troubleshooting for Juniper, Cisco, and packet analysis. Managed, tracked, and coordinated problem resolution and escalation processes. Provided complete end-to-end engineering and installation of route-based IP network solutions. Provided network support services for devices such as hubs, bridges, switches, routers, firewalls, access points, microwaves and other hardware. Recommended options for disaster recovery and remote access security. Configured and troubleshot VoIP and multi-media distributed systems and platforms. Created VPN infrastructure and allowed for secure remote connections. Served as a Network Operations Center Technician.