Basia C. Smallwood
Highland,IL
Summary
Motivated professional with extensive experience in sales and customer service. Demonstrated success in exceeding sales goals and fostering strong customer relationships. Eager to leverage communication and problem-solving skills in a dynamic sales role.
Overview
7
7
years of professional experience
Work History
Sales Partner
BeMobile Verizon
Princeton, IL
05.2025 - Current
- Consistently met or exceeded sales goals through effective communication and product knowledge.
- Delivered personalized customer service, identifying needs and recommending tailored devices, plans, and services to enhance customer satisfaction.
- Built strong customer relationships, fostering repeat business and enhancing overall customer experience.
- Assisted customers with device setup and troubleshooting, providing comprehensive account support to ensure seamless user experience.
- Ensured cleanliness and organization of retail space for optimal customer experience.
Barista/Shift Leader
Scooters Coffee
Princeton, IL
03.2024 - 12.2025
- Delivered fast, friendly service in high-volume environment, contributing to customer satisfaction.
- Engaged customers positively to enhance overall experience and foster loyalty.
- Took and fulfilled customer orders accurately, ensuring operational efficiency.
- Ensured precise handling of cash and card transactions.
- Maintained cleanliness and organization of the workspace.
Body Shop Receptionist
Princeton Chevy GMC
Princeton, IL
01.2022 - 12.2024
- Scheduled appointments and assisted with customer inquiries.
- Managed incoming calls and directed customers professionally.
- Coordinated with insurance companies to submit accurate information and payments.
- Prepared estimates and maintained accurate records.
- Delivered administrative support to facilitate efficient daily operations.
- Supported inventory management and parts check-in processes.
Customer Service Associate
Whitehall Medical- TatSupplyCo.
Princeton, IL
05.2019 - 09.2021
- Delivered customer service and support to enhance satisfaction in a fast-paced environment.
- Facilitated a positive and efficient customer experience through attentive service.
- Processed payments and managed credit card transactions to ensure accuracy and security.
- Entered and maintained accurate customer data.
- Assisted with inventory and handled physical tasks including lifting packages.
- Visited multiple states to showcase and sell products to potential customers.
Education
GED -
Regional Office of Education
Atkinson, IL12-2023
Skills
- Sales strategies
- Customer relationship management
- Account management
- Product knowledge
- Cash handling and POS systems
- Organization and multitasking
- Team collaboration
- Problem solving
- Communication and active listening
Timeline
Sales Partner
BeMobile Verizon
05.2025 - Current
Barista/Shift Leader
Scooters Coffee
03.2024 - 12.2025
Body Shop Receptionist
Princeton Chevy GMC
01.2022 - 12.2024
Customer Service Associate
Whitehall Medical- TatSupplyCo.
05.2019 - 09.2021
GED -
Regional Office of Education