Summary
Overview
Work History
Education
Skills
Timeline
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Basia Hebert

Nederland,TX

Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Cosmetologist

Salon Manager
09.2015 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Answered phone calls and emails to schedule client appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.

Cosmetologist

Nail Cottage
07.2014 - 09.2015

Front Desk Coordinator

Strands Hairspa and Boutique
08.2011 - 06.2014
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Collaborated with team members to address guest needs and ensure seamless operations.
  • Trained all staff on front desk procedures and policies.
  • Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Provided administrative support to management staff, contributing to overall office productivity.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Scheduled office meetings and client appointments for staff teams.

Education

High School Diploma -

Port Neches Groves Highschool
Port Neches
05.2013

Skills

  • Social skills
  • Friendly Communication
  • Active Listening
  • Licensed Cosmetologist
  • Scheduling appointments
  • Issue Resolution
  • Creativity and Originality
  • Schedule Management
  • Business Management

Timeline

Cosmetologist

Salon Manager
09.2015 - Current

Cosmetologist

Nail Cottage
07.2014 - 09.2015

Front Desk Coordinator

Strands Hairspa and Boutique
08.2011 - 06.2014

High School Diploma -

Port Neches Groves Highschool

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Basia Hebert