Basia Morgan
Queens,NY
Summary
High-energy hospitality management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Restaurant Associates
08.2024 - Current
- Analyzing current operations and assessing existing processes to identify areas for improvement, including inefficiencies, bottlenecks, and potential waste
- Developing improvement initiatives and creating plans and strategies to address and identified issues using multiple methodologies
- Assist in New Unit Openings throughout the company. Leading improvement projects and facilitating cross functional teams to implement changes and monitor the progress.
Food Operations Manager
Sodexo @ Colgate Palmolive
02.2023 - 08.2024
- Assists in managing financial acumen for all areas of the account including financial reporting with sales reports P&L reports, writing and adhering to annual budgets and weekly flash reports
- Develop working relationships with outside vendors and the client establishing price and service agreements to enhance various types of corporate events such as All-Day Conferences, VIP Receptions, Cocktail Hours, Quarterly Board Meetings and Annual Shareholder Meetings
In Room Dining Manager
The Mark Hotel
05.2021 - 11.2022
- Full P&L accountability of the entire department including monitoring budgets, payroll records and financial transactions to ensure expenditures are authorized and budgeted
- Manage all Private Events including duties such as booking, selecting, and costing menu items, managing event staff, and arranging for equipment rental
- Conduct site inspections with vendors and clients, generate Banquet event orders and schedule events
Food and Beverage Manager
Four Seasons
09.2017 - 03.2020
- Select, train, evaluate and discipline all employees in Hotel's Room Service Department and Lobby Bar to ensure that established cultural and core standards are met
- Be visible in operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, VIP clients, and group contacts
Education
ServSafe Certfication -
National Restaurant Association
08-2023
Bachelor’s Degree - Hospitality Management
Pennsylvania State University
01.2015
Skills
- Guest Relations
- Project Management
- Mobilization
- Customer Experience
- Corrective Actions
- Training Programs
- Event Planning
- Food and Beverage Management
- Guest Satisfaction
- Conference Services
- Customer Relationship Management
- P&L Management
- Problem-Solving Ability
- Vendor Relations
- Office Management
- Company Policy Compliance
- Policy and Procedure Development
- Vendor Selection
- Service Quality
Timeline
Assistant General Manager
Restaurant Associates
08.2024 - Current
Food Operations Manager
Sodexo @ Colgate Palmolive
02.2023 - 08.2024
In Room Dining Manager
The Mark Hotel
05.2021 - 11.2022
Food and Beverage Manager
Four Seasons
09.2017 - 03.2020
Bachelor’s Degree - Hospitality Management
Pennsylvania State University
ServSafe Certfication -
National Restaurant Association
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