Basia Morgan
Corona
Summary
Process-oriented General Manager with a strong track record at Restaurant Associates, specializing in account management, operational efficiency, and team development. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
General Manager
Restaurant Associates at Bloomberg
01.2025
- Oversaw all aspects of $1.3 million HQ operation, including capital expenditures, budgeting, staffing, and scheduling at 731 Lexington, 120 Park Avenue and Queens Metro locations.
- Cultivated team collaboration through development of engaging team-building activities.
- Established long-term customer relationships via effective account management.
- Prepared comprehensive reports for senior leadership on key performance metrics and operational success.
- Executed employee recognition programs to enhance motivation towards organizational objectives.
Assistant General Manager
Restaurant Associates
01.2024
- Analyzed company-wide operations to identify inefficiencies, bottlenecks, and waste across new and existing business lines, strengthening overall operational capacity and performance.
- Collaborated with the Operational Excellence team to design and drive improvement initiatives using strategic planning and a range of process-optimization procedures.
- Led project management efforts to refine operational concepts and oversee end-to-end implementation, ensuring alignment with organizational goals and measurable performance outcomes.
Food Operations Manager
Sodexo at Colgate Palmolive
01.2023
- Managed financial acumen for all account areas, including sales and P&L reporting.
- Developed relationships with vendors and clients to establish service agreements for corporate events.
- Created a positive workplace culture that fosters employee engagement & satisfaction.
Food and Beverage Manager
The Mark Hotel
01.2022
- Full P&L accountability of the entire department including monitoring budgets, payroll records and financial transactions to ensure expenditures are authorized and budgeted.
- Manage all Private Events including duties such as booking, selecting, and costing menu items, managing event staff, and arranging for equipment rental
- Conduct site inspections with vendors and clients, generate Banquet event orders and High-end events.
Food and Beverage Manager
Four Seasons NYC Midtown
01.2017 - 01.2022
- Select, train, evaluate and discipline all employees in Hotel's Room Service Department and Lobby Bar to ensure that established cultural and core standards are met.
- Be visible in operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, VIP clients, and group contacts.
- Control all labor and operating expenses through effective scheduling, purchasing decisions, and inventory and control
Education
ServSafe Certification -
National Restaurant Association
01-2023
Bachelor of Science - Hospitality Management
Pennsylvania State University
State College, PA12.2015
Skills
- Hospitality Excellence
- Project Management
- Catering & Events
- Team Building
- Customer Service
- Financial Analysis
- Vendor Negotiation
- Operational Efficiency
- Succession Planning
- Talent Recruiting, Hiring, and Retention
- Vendor Relationships
- Account Management
- Performance Analysis
- Human Resources Leadership
- Multi-unit Management
- Performance Management Systems
Timeline
General Manager
Restaurant Associates at Bloomberg
01.2025
Assistant General Manager
Restaurant Associates
01.2024
Food Operations Manager
Sodexo at Colgate Palmolive
01.2023
Food and Beverage Manager
The Mark Hotel
01.2022
Food and Beverage Manager
Four Seasons NYC Midtown
01.2017 - 01.2022
Bachelor of Science - Hospitality Management
Pennsylvania State University
ServSafe Certification -
National Restaurant Association