Summary
Overview
Work History
Education
Skills
Timeline
Generic

BASIA PEREZ

Avenel

Summary

Proven leader in client care with a track record of enhancing client retention and staff training at Serenity at Summit. Expert in customer relations and quality assurance, achieving significant improvements in service delivery. Skilled in effective communication and teamwork, ensuring high standards of care and team collaboration. Certified in CPR/AED, demonstrating a commitment to safety and excellence. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations.

Overview

10
10
years of professional experience

Work History

Patient Advocate

Serenity at Summit
11.2024 - Current
  • Educated patients on available resources and community programs, increasing their access to needed services.
  • Assisted patients with transitioning to aftercare partner
  • Working with business development department with finding placement for unattached client
  • Liase with CM to overcome objections including but not limited to work, finances, homelife and other misc. responsibilities
  • Work alongside Alumni liaison to assist in connecting alumni with family members whoneed assistance or readmission post care.
  • Work with CRO to establish DC plans that adhere to company standards of quality careand fit within guidelines of the company mission.
  • Work directly with the BD team and identified aftercare relationships to facilitatereferrals and transfers

Client Care Manager

Serenity At Summit
10.2022 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Arranged transportation and documented details of discharge transition plans.
  • Provided leadership, guidance and support to staff members.
  • Developed and maintained strong relationships with clients through regular communication and personalized attention.

Client Care Coordinator

Serenity at Summit
11.2021 - 10.2022
  • Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
  • Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Lead Behavioral Health Technician

Serenity at Summit
10.2020 - 11.2021
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Searched resident belongings prior to and during stays.
  • Facilitated on-site activities, support groups, and outings for clients.

Mobile Phone Expert

T-Mobile
02.2019 - 10.2020
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Participated actively in team meetings for discussing strategies aimed at improving sales performance.
  • Conducted regular inventory audits, ensuring accurate stock levels for efficient sales operations.
  • Assisted in training new hires on product knowledge as well as store policies and procedures, ensuring a smooth onboarding experience.

Assistant Teacher

Christian Pentecostal Church Of Christ
09.2018 - 06.2019
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.

Cashier Team Lead

Dunkin Donuts & Baskin Robbins
02.2015 - 09.2018
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Education

High School Diploma - undefined

Abraham Clark Highschool
Roselle, NJ
06.2014

Skills

  • Client Retention
  • Staff Training
  • Community Outreach
  • Onsite facility tours
  • Lead Management
  • Customer Relations
  • Quality Assurance
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Effective Communication
  • Certified in CPR/AED

Timeline

Patient Advocate

Serenity at Summit
11.2024 - Current

Client Care Manager

Serenity At Summit
10.2022 - Current

Client Care Coordinator

Serenity at Summit
11.2021 - 10.2022

Lead Behavioral Health Technician

Serenity at Summit
10.2020 - 11.2021

Mobile Phone Expert

T-Mobile
02.2019 - 10.2020

Assistant Teacher

Christian Pentecostal Church Of Christ
09.2018 - 06.2019

Cashier Team Lead

Dunkin Donuts & Baskin Robbins
02.2015 - 09.2018

High School Diploma - undefined

Abraham Clark Highschool

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