Basil Boyd
Suffolk,VA
Summary
Dynamic leader with a proven track record at Dominion Enterprises - Homes.com, enhancing customer satisfaction and employee productivity through effective operations management and staff leadership. Excelled in interdepartmental collaboration and facility management, significantly reducing turnover rates. Skilled in fostering teamwork and adept at strategic business planning, demonstrating exceptional communication and organizational skills.
Overview
23
23
years of professional experience
Work History
Mail Center Manager
Dominion Enterprises - Homes.com
03.2002 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Managed work and performance of more than Number employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Team supervision
- Staffing
- Operations oversight
- Staff management
- Teamwork and collaboration
Timeline
Mail Center Manager
Dominion Enterprises - Homes.com
03.2002 - Current
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