Basil Davila
Jacksonville,NC
Summary
Dynamic leader with a proven track record at BDM Of North Carolina LLC, enhancing operational efficiency and customer satisfaction. Skilled in strategic planning, organizational development, and fostering strong client relationships. Achieved significant cost savings and improved team cohesion through effective operations management and exemplary customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Vice President of Operations
BDM Of North Carolina LLC
2008.10 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Daily management of over 15 staff members.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Established performance goals for department and outlined processes for achievement.
- Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Optimized facility layout for improved workflow efficiency and safety compliance standards adherence.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
J.D. - Law Degree
Facultad De Derecho Universidad Interamericana
San Juan Puerto Rico12.1992
Skills
- Strategic planning and execution
- Organizational Development
- Cost analysis and savings
- Business Development
- Operations Oversight
- Facilities Management
- Operations Management
- Customer Service
Certification
Admitted to the Bar Association of Puerto Rico
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Vice President of Operations
BDM Of North Carolina LLC
2008.10 - Current
J.D. - Law Degree
Facultad De Derecho Universidad Interamericana
Admitted to the Bar Association of Puerto Rico
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