Basil Okorie

• Perform daily tasks using GCP platform to grant roles and permissions request, creating, modifying, moving, billing and deleting folders.
• Review folder creation requests to ensure all relevant information is provided on the request, the correct destination folder is selected based on client security and administrative guidance.
• Maintained and documentation of processes and changes, ensuring clear communication and ensuring compliance with industry standard and best security practices.
• Conduct security assessments to identify vulnerabilities and potential risks.
• Collaborate with cloud service providers and internal teams to implement security controls and ensure compliance with regulatory requirements.

● Collaborated with the IT Team to ensure security software was properly installed on all employee computers.

● Maintained optimal network performance by performing network monitoring and analysis.

● Deployed critical antivirus and security solutions within the network to ensure all data remained secure and accessible

● Configured, installed, upgraded, and maintained wireless controllers, Routers, and Switches

● Perform both internal and external security audit analysis using (SIEM). Education and Certifications

• Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
• Configured hardware, devices, and software to set up work stations for employees.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Streamlined help desk operations by implementing an effective ticket management system.