Dynamic warehouse professional with extensive experience at Amazon, excelling in order fulfillment and inventory management. Proven ability to enhance shipping accuracy and customer satisfaction through effective problem resolution and strong communication skills. Skilled in forklift operation and barcode scanning, consistently maintaining a safe and organized work environment.
Overview
6
6
years of professional experience
Work History
General Warehouse Worker
Encanto Dorado
Houston, TX
03.2023 - 11.2024
Packed boxes and stock using organizational guidelines.
Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Assembled customer orders from stock and placed them on pallets or shelves for shipment.
Picked customer orders accurately according to order sheet specifications.
WAREHOUSE WORKER PACKING, DELIVERING, RECEIVING
Amazon - Houston
Houston, TX
05.2019 - 08.2023
Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Investigated any reported problems regarding shipping errors or damages.
Assisted in packaging and labeling of products for shipment.
Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Used pallet jacks to move items to and from warehouse locations.
Used scanners to track parcel information, condition or receipt.
Received and tracked incoming inventory shipments.
Packaged items carefully using protective materials like bubble wrap or foam sheets.
Packed boxes and stock using organizational guidelines.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Prepared and completed warehouse orders for delivery or pickup according to schedule.
Operated scanners, computers, and other equipment to track orders.
Maintained stock levels in accordance with company policies.
WAREHOUSE WORKER AND DELIVERY DRIVER
NAPA Auto Parts - Genuine Parts
Houston, TX
01.2022 - 07.2023
Filed vehicle logs, cargo records or billing statements according to company regulations.
Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Adhered to all applicable traffic laws while driving delivery vehicle.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Processed shipment documents neatly and efficiently for each load.
Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
Reviewed delivery documents and orders and reported errors to supervisor.
Provided excellent customer service by answering inquiries about products or services being delivered.
Checked shipping papers to determine nature of load and presence of hazardous materials.
Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Conducted emergency vehicle repairs to restore safety and dependability.
Reviewed and verified invoices and purchase requests to confirm accuracy.
Monitored fuel level throughout shift and refueled when necessary.
Utilized GPS and maps for efficient route planning.
Verified accuracy of items loaded onto truck against shipping documents.
Navigated routes with relevant map programs and GPS systems.
Presented order bills and collected payments for deliveries.
Checked loads against shipping papers to verify contents and identify special handling requirements.