Basilio Gonzales
San Antonio,Tx
Summary
Dynamic leader with a proven track record at Walmart, Inc., excelling in operational excellence and strategic analysis. Spearheaded initiatives that drove revenue growth and optimized team performance, showcasing exceptional property management and cross-functional collaboration skills. Achieved top sales targets by 10%, underscoring a commitment to customer satisfaction and entrepreneurial innovation.
Overview
18
18
years of professional experience
Work History
Property Manager
KInglegacyLLC
San Antonio, TX
07.2023 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed all maintenance requests from tenants in a timely manner.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Drafted and monitored budgets for overall maintenance and operations.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Managed and oversaw operations, maintenance and administration of properties.
- Achieved cost-savings by developing functional solutions to problems.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Sales Agent
Rentokil Initial
San Antonio, TX
03.2022 - 10.2024
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Developed relationships with customers by providing excellent customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Listened to customer needs to identify and recommend best products and services.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
Store Manager
Walmart, Inc.
Titusville, FL
01.2020 - 01.2022
- Streamline all facets of business operations, including day-to-day sales, inventory/expense controls, hiring, training, and performance management while leading team of cross-functional professionals
- Adhere to food safety standards while managing all operational aspects of store
- Ensure volunteer involvement to re-establish and strengthen community trust and loyalty
- Lead HR initiatives while recruiting, training, and promoting 20 employees into leadership positions
- Accelerated Market 92 sales by $127M and $11M in profits per square foot
- Ranked as a 'Store Manager of the Year' for the best inventory results
- Achieved operation metrics against 10 stores within competitive marketplace
Store Manager
Walmart, Inc.
Phoenix, AZ
01.2016 - 01.2020
- Monitored and managed end-to-end store operations, such as customer satisfaction, sales, inventory, expense controls, hiring, training, and performance management
- Served within a 'Pilot Store' while managing total loss initiative, center store SKU reduction works labor model, and wow/smart inventory process
- Improved store metrics results versus LY for three years running
- Enhanced district’s food safety audit results by implementing effective strategies
- Increased overall customer experience by ensuring consistent team performance management
- Optimized performance and ensured continuous growth by leading and directing team members and other professionals
Area Manager
Walmart, Inc.
San Antonio, Tx
01.2014 - 01.2016
- Met and exceeded customers’ expectations for Fresh and Service in a safe, healthy, and family-oriented grocery environment by driving competitive spirit within seven team leaders
- Drove consistent improvement in Throws and Shrink TY to LY
- Augmented sales growth by developing and implementing strategic business development plans
- Established and maintained safe, healthy, and sanitary shopping experience for customers and team members
Marketing Manager / Area Manager
Sams Club, Inc.
San Antonio, TX
01.2012 - 01.2016
- Led competitive spirit within team of cross-functional members as well as leaders to drive safe, healthy, and family-centered environment for Fresh and Service
- Organized, led, and executed market-wide mentoring programs with a keen focus on enhancing brand awareness and creating strong relationships with clients
- Developed and deployed growth-focused business plans for increasing sales and improving profit margins
- Accelerated market growth while serving as a marketing leader
- Achieved the highest satisfaction survey scores by developing and maintaining customer-centered culture
Marketing Manager / Area Manager
Walmart, Inc.
Silver City, NM
01.2007 - 01.2012
- Succeeded in transforming 'poor opening and underperforming' culturally diverse population center to a revenue-driven business district and Top-10 within New Mexico by implementing effective strategies and plans
- Determined training needs among employees and offered performance-driven training to cross-functional staff with the principal focus on improving performance
- Identified and tracked root cause issues within human resources practices and logistic operations, while delivering exceptional solutions for continuous improvements
- Collaborated with top-leadership to communicate new business development opportunities
- Accomplished sales targets by 10% by implementing strategic marketing plans
- Enabled 30 new employees to receive promotions within four-year tenure
- Received 100% positive feedback from the regional leadership team
Education
Bachelor - Business Management
Western New Mexico University
Skills
- Sales and Marketing Strategies
- Operational Excellence
- Process Improvement
- New business development
- Strategic Analysis and Planning
- Revenue Growth and Optimization
- Team Training & Leadership
- Cross-functional collaboration
- Customer Service and Satisfaction
- Entrepreneurial
- Property management
- Property marketing and promotion
- Property management expertise
- Financial budgeting and reporting
- Maintenance scheduling
Professionaltrainingandcertification
- Walmart Store Manager Training Program Certification, 2021
- Walmart Store Manager Training Program, 2020
- Sams Club Capstone Certification, 2013
- Walmart Business Training program, 2003
Timeline
Property Manager
KInglegacyLLC
07.2023 - Current
Sales Agent
Rentokil Initial
03.2022 - 10.2024
Store Manager
Walmart, Inc.
01.2020 - 01.2022
Store Manager
Walmart, Inc.
01.2016 - 01.2020
Area Manager
Walmart, Inc.
01.2014 - 01.2016
Marketing Manager / Area Manager
Sams Club, Inc.
01.2012 - 01.2016
Marketing Manager / Area Manager
Walmart, Inc.
01.2007 - 01.2012
Bachelor - Business Management
Western New Mexico University
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