Basilio Rivera
6424 Marion Dr Lake Wales,FL
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
AdventHealth Medical Group
04.2021 - Current
- Checking in and greeting patients in an efficient manner.
- Scheduling patient appointments and cancelations with Epic software.
- Requesting Authorizations to ensure patients can receive medical care on their scheduled appointment with peace of mind to avoid rescheduling.
- Taking care of payments for patient visits and inputting information in the Epic software system with ease.
- Greeting patients as well as answering and making phone calls.
- Traveling to multiple locations when needed to help assist with coverage where needed.
- Communicates with doctors and nurses on the arrival of patients as well as any needs or concerns patient may have.
Uncertified Medical Assistant
AdventHealth
Lake Wales, FL
09.2013 - Current
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted in clinical procedures, ensuring adherence to safety protocols and quality standards.
- Managed patient scheduling, optimizing workflow efficiency and reducing wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Patient Transportation Lead
AdventHealth Winter Park
10.2015 - 04.2021
- Ability to understand customers and employees' needs and respond to them in a proactive, courteous, professional, and efficient manner.
- Responds to customer complaints in a fast, efficient manner conducive to the AdventHealth Mission and departmental goals. Follow-up with customers to ensure proper methods were taken to prevent further complaints.
- Communicates daily with nursing units and testing areas to assess volume and ensure adequate staffing for such areas.
- Facilitates the movement of patients or patients related items, in the most expeditious, professional, and customer service-oriented manner possible, using the most expedient method available.
- Observes, monitors, and evaluates transporters to assure the proper compliance with departmental, and hospital policy and procedure.
- Communicates key issues and concerns, as expressed by the transporters, to the proper channels.
- Assists in the training process.
- Spends 85% of the time working alongside the transporters and building a relationship with each unit.
Patient Transporter
AdventHealth Winter Park
09.2013 - 10.2015
- Personally, I facilitated the safe, efficient, and expedited movement of patients from area to area via stretchers, wheelchairs, and beds.
- Accurately recorded the transport and reported the necessary information correctly.
- Appropriately utilized PPE, and followed HIPAA, OSHA, and AdventHealth's Policies and Procedures.
- When requested, carry non-controlled substances to and from the Nursing Units, Pharmacy or Radiology to the designated care area in a secure manner.
- Ensured that hallways were maintained clear of clutter related to wheelchairs, stretchers, beds, mattresses, transportation carts and cribs by moving equipment not in use to designated equipment storage areas.
- Maintained competencies related to annual completion of BARE Facts and CPR refresher course.
Education
Diploma -
Winter Park High School
Skills
- American Heart Association BLS Certified
- ARJO Lift Trained
- Customer Service
- Epic experience
Timeline
Front Desk Receptionist
AdventHealth Medical Group
04.2021 - Current
Patient Transportation Lead
AdventHealth Winter Park
10.2015 - 04.2021
Uncertified Medical Assistant
AdventHealth
09.2013 - Current
Patient Transporter
AdventHealth Winter Park
09.2013 - 10.2015
Diploma -
Winter Park High School