Basilio Romo
San Antonio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Hair Salon Manager
Maine & Company
San Antonio
10.2023 - 10.2024
- Managed daily salon operations while ensuring efficient service delivery.
- Assisted clients with scheduling appointments and addressing service inquiries.
- Gained proficiency in product inventory management and restocked supplies as needed.
- Collaborated with team members to implement customer satisfaction initiatives.
- Developed expertise in hair care products for effective client recommendations.
- Participated in training sessions to enhance service techniques and skills.
- Delivered exceptional customer service, fostering clientele growth and repeat business.
- Supervised front desk operations, ensuring guests received outstanding service.
Server
Luna Rosa
San Antonio
03.2023 - 10.2023
- Promoted high customer satisfaction through prompt resolution of issues and friendly service.
- Contributed innovative solutions to optimize team performance and outcomes.
- Executed day-to-day duties with accuracy and efficiency.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Organized and prioritized tasks to meet service objectives efficiently.
- Identified and addressed customer needs in a timely manner.
- Delivered excellent face-to-face and phone service to enhance customer experience.
- Assisted customers with requests and inquiries to boost overall satisfaction.
Education
High School Diploma -
Somerset High
06-2011
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Sales techniques
- Training and development
- Communication skills
- Attention to detail
- Task prioritization
- Problem solving
- Client consultation
- Marketing and promotions
- Customer feedback analysis
- Promotions coordination
- Commitment to quality and service
- Day-to-day operations
- Client relations
Affiliations
performance artist, activist, community leader
Timeline
Hair Salon Manager
Maine & Company
10.2023 - 10.2024
Server
Luna Rosa
03.2023 - 10.2023
High School Diploma -
Somerset High
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