BRAY SIMS
"Work To Become, Not To Acquire..."
Summary
Dependable candidate, successful at managing multiple priorities. Skilled in working under pressure and adapting to new situations and challenges—seeks a position that is results-oriented and proves rewarding. An expert at project management, task implementation and completion, employee training, adherence to company standards, and customer relations; desires the opportunity to perform exceptionally well within Express Errands & Courier!
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Employee Services Administrator - Lead
Delta Air Lines, Inc.
02.2023 - Current
- Subject Matter Expert knowledge of all matters related to Payroll Processing, Time & Attendance reporting and interdepartmental communication
- Maintain employee records on the company's human resources information system (HRIS)
- Conduct regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly without compromising quality
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts
- Develop strategic plans aligned with organizational goals by providing valuable input during planning sessions
- Required to compute wages, vacations, terminations, and special payroll needs utilizing SAP/ERP software applications
- Maintain an overall safe (and inclusive) work environment with employee training programs and enforcement of safety procedures
- Supervise administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development
- Total scope of department headcount: 9,000-12,000 employees at any given time.
Real Estate Consultant
Prestige Realty
01.2016 - Current
- Negotiated, facilitated, and managed real estate transactions; successfully completing over $14.63M in total transaction volume C2C (contract to close)
- Drafts contracts to outline sale and purchases conditions for each targeted property
- Advises clients on market conditions and property value for informed decision-making
- Manages and negotiates all aspects of sales transaction to finalize purchases and exceed customer expectations
- Generates comprehensive market analyses to identify opportunities for potential investment
- Collaborated with other real estate professionals such as attorneys, title agents, appraisers, and superintendents to ensure seamless transactions for all parties involved
- 98% Close Rate.
Airport Customer Service Agent
Delta Air Lines, International Flights
08.2008 - 09.2021
- Agent In Charge (A.I.C.); Trusted as a leader amongst direct reports
- Responsible for overseeing 2-6 employees in the baggage handling process on a daily basis
- Cross-trained: Ramp operations and Baggage operations certified
- Direct ground movement of aircraft in terminal ramp areas
- Operate ground support equipment: tugs, conveyor belts and tow tractors
- Responsible for loading and unloading of aircraft; while adhering to specific load plans and effectively communicating with various aircraft crew members
- Exercise sensitivity and safety while transferring customer's baggage to all gates, both domestic & international
- Operate specialized baggage weighing and screening systems, increasing screening accuracy 40%
- Coordinate with various ramp personnel to successfully store, remove and transport customer baggage
- Radio Dispatch: Route drivers to piers for baggage pick-up and delivery, a critical link in the process of timely bag delivery.
Executive Sales Manager
Federated Department Stores, MACY'S
02.2005 - 09.2007
- Translated complex business data and analytical information into actionable business objectives
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Customer Service and Credit Captain (C.S.C.C.); Total store maintained customer service score of 89%, best year-end score within region 2006-07
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales of Misses' and Juniors' collateral
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- This led to increased revenue by $1.6M for Juniors' department, $2.19M for Misses'
- Effectively managed 2 departments within store, totaling 34 Associates and 2 Assistant Managers
- Mentored team members to enhance professional development and accountability in the workplace; subsequently promoting 3 Associates to Area Selling Specialists
- Managed day-to-day staffing and handled scheduling for all departmental employees
- Participated in developing sets of best practices for the company globally
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Promoted twice.
Administrative Assistant/Support Coordinator
US Wellness
05.2000 - 08.2002
- Created marketing strategies, targeting college students and local Atlanta residents as the priority customer
- Performed accounting activities by preparing expense reports, purchase orders, and invoices
- Assisted new employees with new-hire paperwork and reviewed for completeness
- Oversaw and created activities to help implement teamwork among staff and gain revenue
- Updated various internal reports, collected and compiled data, and performed follow-up
- Managed executive calendars to strategically coordinate meetings and appointments
- Prepared and managed the daily schedule for employees' work-week
- Upgraded office filing system; improved office efficiency by implementing a color-coded filing system and introducing additional time-saving measures
- Created a computerized customer database using Microsoft Access.
Education
Bachelor of Arts - Mass Communications
Wilberforce University
Wilberforce, OH 05.2002 - 05.2006
High School Diploma -
Westlake High School
Atlanta, GA 05.1998 - 05.2002
Skills
Workflow Management
Travel & Event Coordination
Schedule Management
Relationship Development
Interpersonal Communication
Analytical Thinking
Attention to Detail
Discretion & Confidentiality
Certification
01/01/16, Licensed REALTOR
Accomplishments
- Letter of Commendation for Exemplary Service (Delta Air Lines)
- Winner: Regional credit contest; 119% above plan (MACY'S)
- Student Government Association Co-Chair
- Future Business Leaders of America (F.B.L.A.) Member
Affiliations
- Wilberforce University Alumni - Parliamentarian
- Wilberforce University Alumni - Search Committee member
- National Association of REALTORS (N.A.R.)
- Atlanta REALTORS Association (A.R.A.)
- Certified Foreign Investor Specialist (C.F.I.S.)
Timeline
Employee Services Administrator - Lead
Delta Air Lines, Inc.
02.2023 - Current
Real Estate Consultant
Prestige Realty
01.2016 - Current
Airport Customer Service Agent
Delta Air Lines, International Flights
08.2008 - 09.2021
Executive Sales Manager
Federated Department Stores, MACY'S
02.2005 - 09.2007
Bachelor of Arts - Mass Communications
Wilberforce University
05.2002 - 05.2006
Administrative Assistant/Support Coordinator
US Wellness
05.2000 - 08.2002
High School Diploma -
Westlake High School
05.1998 - 05.2002