BASIT ADEYOOLA
WINSTON SALEM,NC
Summary
Experienced Desktop Support Technician with a proven ability to resolve system malfunctions and minimize downtime. Proficient in on-site and remote support, adept at identifying hardware or software weaknesses and implementing efficient solutions. Four years of experience in troubleshooting and remediation, ensuring seamless operations for businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Sequential Technologies
10.2021 - 04.2023
- Provided expert technical support to a diverse user base of 120 employees across 3 locations, resolving hardware and software issues promptly to minimize downtime and enhance productivity
- Conducted troubleshooting for desktops, laptops, printers, and peripherals, diagnosing problems and implementing effective solutions to maintain smooth operations
- Deployed, configured, and maintained operating systems (Windows, macOS) and software applications, ensuring optimal performance and security
- Assisted in the setup and maintenance of network connectivity, resolving connectivity issues and ensuring seamless internet access for all users
- Actively managed user accounts, permissions, and access controls, maintaining data security and privacy in compliance with company policies
- Maintained accurate documentation of technical issues, resolutions, and user interactions, contributing to the knowledge base for future reference.
Customer Service Representative
Alorica
03.2021 - 09.2021
- Responded to inbound calls assisting customers with scheduling appointments and manage calendar for healthcare providers
- Attended to customers inquiries regarding services, insurance and billing and handled payment processing and resolved billing discrepancies
- Provided detailed information to customers about medical procedures and facilities
- Assisted customers with prescription refills and coordinated with pharmacies
- Ensured the verification of insurance coverage and assist patients in understanding their benefits
- Managed phone lines, directed calls, and took messages for the healthcare provider
- Addressed and resolved patient complaints and concerns, ensuring a high level of customer satisfaction.
Education
Bachelor of Science in Information Technology -
University of Lagos
Lagos, Nigeria01.2017
Skills
- Technical Troubleshooting
- Operating System Deployment and Support (Windows, macOS)
- Hardware and Software Installation
- User Account Management
- Network Connectivity Troubleshooting
- Customer Service Excellence
- Documentation and Knowledge Base Management
- Excellent Communication and Collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CompTIA A+ Certification
- Microsoft Certified: Modern Desktop Administrator Associate
References
Available upon request
Languages
English
Full Professional
Timeline
Desktop Support Technician
Sequential Technologies
10.2021 - 04.2023
Customer Service Representative
Alorica
03.2021 - 09.2021
Bachelor of Science in Information Technology -
University of Lagos
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