Basit Malik
Brooklyn,NY
Summary
Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
Work History
IT Field Service Technician
B&N Restoration
02.2020 - Current
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Documented repair processes and helped streamline procedures for future technical support actions.
Sales Representative
Queens luxury cars
Queens, NY
10.2020 - 03.2021
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Leveraged industry, competitor and product knowledge trends to shape value-added solutions and approaches.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Educated customers about sales processes, warranty requirements and service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
- Networked with remote dealers to source vehicles for customers.
Tech Sales Supervisor
Staples
08.2019 - 07.2020
- Developed product knowledge to facilitate quality representation, winning and retaining accounts from competitors.
- Tailored sales pitches to corporate based on financial parameters and operational needs.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Developed and implemented new sales strategies to update product lines.
Tech Sales Associate
Staples
Staples
06.2019 - 06.2020
- Identified products and services that would be best fit for customer projects.
- Pleasantly greeted customers both in-person and on phone, providing exceptional assistance and service and promoting lasting business relationships.
- Reported and presented sales, leads and new contacts to management when appropriate.
- Assessed customer needs, explained complex technical information and provided information regarding useful products and promotions.
- Hosted customer meetings to discuss specifications and budgets to reach specific objectives.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Built and repaired computers according to schedule.
VP of Operations
Activity, KINGSBOROUGH COMMUNITY COLLEGE
Brooklyn, NY
04.2019 - 06.2020
- Developed a campaign strategy against four candidates to reach a student body of 12,000 Allocated a budget of over $100,000 towards student development and enrichment programs, including Summer and Spring concerts, Broadway shows, and stress-relieving activities before finals.
Consultant
Student Government Association Consultor
03.2019 - 06.2020
- From 6 students to represent over 12,000 students to bring in students' collective thoughts and opinions to the table when discussing school rules and clubs budgeting Analyzed and allocated a budget of $16,000 for all clubs and events.
General Sales Intern
STAPLES
Brooklyn, NY
11.2017 - 04.2018
- Responsible for maintaining an inspired selling culture in the mobile and technology department and ensuring the mobile and technology department achieves key metrics, including profitable sales.
- It was the same store I interned at and got hired.
- Duties were the same because I interned in the technology department.
Education
Bachelor of Science - Computer Science
SUNY Stony Brook
Stony Brook, NYA.A.S - Liberal Arts
KINGSBOROUGH COMMUNITY COLLEGE
06.2020
High School Diploma -
Franklin Delano Roosevelt High School
Brooklyn, NY06.2018
Skills
- Engaging with Diverse Customers
- Building Customer Relationships and Loyalty
- Sales and Promotions
- Strong Communication and Interpersonal Skills
- Retail Metrics and Goals
- Merchandise Recommendations
- Customer support needs assessment
- Brand management
- Marketing
- Customer Service
- Multitasking
- Technical Troubleshooting
- Hardware upgrades
- Service desk support
- Equipment repair
- Application installations
- Software upgrades
- Computer maintenance
- Hardware diagnostics
- Task delegation
- Issue and conflict resolution
Timeline
Sales Representative
Queens luxury cars
10.2020 - 03.2021
IT Field Service Technician
B&N Restoration
02.2020 - Current
Tech Sales Supervisor
Staples
08.2019 - 07.2020
Tech Sales Associate
Staples
06.2019 - 06.2020
VP of Operations
Activity, KINGSBOROUGH COMMUNITY COLLEGE
04.2019 - 06.2020
Consultant
Student Government Association Consultor
03.2019 - 06.2020
General Sales Intern
STAPLES
11.2017 - 04.2018
Bachelor of Science - Computer Science
SUNY Stony Brook
A.A.S - Liberal Arts
KINGSBOROUGH COMMUNITY COLLEGE
High School Diploma -
Franklin Delano Roosevelt High School
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