Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Basra Isaack

Basra Isaack

Indianapolis,IN

Summary

Dynamic professional with a proven track record at Indianapolis International Airport, excelling in customer service and safety compliance. Demonstrated strong multitasking abilities and effective communication skills while responding to emergencies and enhancing operational efficiency. Committed to teamwork and integrity, ensuring a positive experience for all passengers.

Overview

2026
2026
years of professional experience

Work History

Crew Member

Krispy Kreme
  • Provided exceptional customer service in fast-paced environment.
  • Assisted in maintaining cleanliness and organization of work area.
  • Collaborated with team members to ensure efficient operations during peak hours.
  • Followed food safety guidelines to maintain quality standards.
  • Learned menu items and promotions to effectively communicate with customers.
  • Adapted quickly to changing tasks and priorities while maintaining focus on customer satisfaction.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Public Safety Officer

Indianapolis International Airport
09.2024 - Current
  • Monitored airport premises to ensure compliance with safety regulations and protocols.
  • Conducted regular inspections of facilities to identify potential hazards and security risks.
  • Responded promptly to emergency situations, coordinating with law enforcement and fire services as needed.
  • Assisted in developing and implementing safety training programs for staff and volunteers.
  • Collaborated with airport personnel to enhance security measures and improve operational efficiency.
  • Provided outstanding customer service, addressing passenger inquiries regarding safety procedures effectively.
  • Participated in drills and exercises to test emergency response plans, ensuring preparedness for real incidents.
  • Patrolled assigned areas on foot, horseback or by vehicle.
  • Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.

Wheelchair Agent

G2
06.2023 - 04.2025
  • Assisted passengers with mobility needs, ensuring smooth and safe transitions throughout their travel experience.
  • Operated wheelchair equipment, maintaining compliance with safety regulations and operational standards.
  • Collaborated with team members to efficiently coordinate wheelchair requests, reducing wait times for passengers.
  • Provided exceptional customer service by addressing passenger inquiries and resolving concerns promptly.
  • Trained new staff on wheelchair handling protocols and customer service expectations to enhance team performance.
  • Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
  • Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
  • Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.

Education

EMT Certification -

Wayne Township Fire Department
Indiana, PA
05.2025

Decatur High School
Indianapolis, IN
05.2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Problem-solving
  • Attention to detail
  • Interactive communication skills
  • Flexible schedule
  • Integrity and honesty
  • Initiative and Self-motivation
  • Verbal and written communication
  • Leadership qualities
  • Resilience and persistence

Languages

Swahili
Native or Bilingual
Somali
Native or Bilingual

Timeline

Public Safety Officer

Indianapolis International Airport
09.2024 - Current

Wheelchair Agent

G2
06.2023 - 04.2025

Crew Member

Krispy Kreme

EMT Certification -

Wayne Township Fire Department

Decatur High School

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